Savannah MacDonald
Franklin
Summary
While I started at Yard House as a hostess, I quickly climbed the ladder and became a dependable server. I successfully provide fast, high-quality customer service to guests in restaurant settings. While also maintaining an adaptable professional expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management.
Overview
4
4
years of professional experience
Work History
Server
Darden Restaurant Group
09.2024 - Current
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Managed sections ranging from 5-10 tables
CSR
Shaw's Supermarket
02.2021 - 09.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor of Arts - Political Science
Bridgewater State University
Bridgewater, MA05-2025
Skills
- Table resetting
- Menu item recommendation
- Guest seating
- Strong work ethic
- Exceptional customer service
- Liquor, wine, and food service
- Point-of-sale system
- High volume dining
- Team collaboration
Timeline
Server
Darden Restaurant Group
09.2024 - Current
CSR
Shaw's Supermarket
02.2021 - 09.2024
Bachelor of Arts - Political Science
Bridgewater State University
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