Savannah Metzgar
South Hadley
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Supply Chian Customer Experience Professional
Lowe's Home Improvement
06.2025 - Current
- Navigates several computer systems simultaneously and multitasks efficiently in order to accurately input data while gathering necessary information to address customer inquiries
- Listens attentively to customers in order to fully understand their needs and the need behind the need, adapting in-the-moment and being resourceful to resolve problems
- Connects on a personal level and shows empathy in order to establish rapport and inspire customers in every interaction with a positive attitude, engagement, care, and courtesy
Customer Service Associate
Lowe's Home Improvement
06.2021 - 06.2025
- Answered customer telephone calls promptly to avoid on-hold wait times
- Assisted customers with inquiries and resolved issues efficiently.
- Supported team members by sharing knowledge of customer service best practices.
- Balanced safe, prepared tills, and prepared register bags for next sales dat
Undergraduate Research Assistant
University of Massachusetts Amherst
05.2022 - 09.2023
- Conducted literature reviews to support ongoing research projects and enhance academic understanding.
- Assisted in data collection and analysis using statistical software to ensure accuracy of findings.
- Collaborated with faculty and peers on research design, contributing innovative ideas for project development.
- Developed and maintained detailed records of experiments, ensuring compliance with research protocols.
Lab Clerk
St. Clare's Hospital Denville
08.2020 - 05.2021
- Entered positive and negative COVID test results in the CDRSS database for the state of New Jersey
- Ensured high accuracy and attention to detail when inputting results
- Verified patient identity and collected pertinent medical information
Education
Bachelor of Science - Science And Biology
University of Massachusetts Amherst
Amherst, MA05-2024
Skills
- Excel
- Problem-solving
- Organization and time management
- Laboratory operations
- Researching skills
- Data analysis
- Experiment development
- Specimen and sample preparation
Timeline
Supply Chian Customer Experience Professional
Lowe's Home Improvement
06.2025 - Current
Undergraduate Research Assistant
University of Massachusetts Amherst
05.2022 - 09.2023
Customer Service Associate
Lowe's Home Improvement
06.2021 - 06.2025
Lab Clerk
St. Clare's Hospital Denville
08.2020 - 05.2021
Bachelor of Science - Science And Biology
University of Massachusetts Amherst
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