Sayf Jellouli
Revere
Summary
Highly motivated and adaptable professional with a strong background in customer service and communication. Proven ability to provide exceptional service in fast-paced environments while maintaining efficiency and professionalism. Strong work ethic, reliability, and dedication to excellence.
Overview
2
2
years of professional experience
Work History
Delta Ramp agent
Delta Airlines
Boston
07.2025 - Current
- Load and unload baggage, cargo, and mail from aircraft efficiently and safely, ensuring on-time departures and arrivals.
- Marshal aircraft in and out of gates while maintaining strict adherence to safety and operational procedures.
- Operate ground service equipment including belt loaders, tugs, and baggage carts in compliance with airline and FAA regulations.
- Conduct aircraft cabin and exterior inspections to ensure safety and readiness for departure.
- Collaborate with flight crews and ground staff to ensure seamless turnaround operations in a fast-paced environment.
- Maintain high safety awareness and follow Delta operational standards to minimize risk and ensure passenger satisfaction.
Customer Service & Shuttle Dispatcher
Prime Flight Aviations
Boston
08.2024 - 06.2025
- Coordinate shuttle transportation services between airport terminals, ensuring smooth and timely operations.
- Page customers and coordinate with shuttle drivers effectively, ensuring timely service and seamless communication.
- Maintain high security standards and professionalism in compliance with airport regulations.
- Deliver exceptional customer service by assisting travelers with inquiries and concerns.
- Logan International Airport
Sales Associate & Security
Champs Sports
Boston
10.2023 - 08.2024
- Provided exceptional customer service, assisting customers with product selection and purchases.
- Monitored store activity to prevent theft and ensure a safe shopping environment.
- Restocked merchandise and organized inventory after hours to maintain store presentation.
- Processed transactions efficiently and handled customer inquiries with professionalism.
- Managed cash register transactions with accuracy and efficiency.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Maintained a clean and organized work environment while assisting team members as needed.
Education
Bachelor's - finance
SUFFOLK UNIVERSITY
Boston, MA 09.2025 - 01/2028
High School Diploma -
PIONEER CHARTER SCHOOL OF SCIENCE
08.2020 - 01/2024
Skills
- Customer Service
- Time Management
- Communication Skills
- Bilingual (English & Arabic)
- Leadership
- Security Awareness
- Team Collaboration
Languages
- Arabic
- English, Fluent
- Arabic, Fluent
Timeline
Bachelor's - finance
SUFFOLK UNIVERSITY
09.2025 - 01/2028
Delta Ramp agent
Delta Airlines
07.2025 - Current
Customer Service & Shuttle Dispatcher
Prime Flight Aviations
08.2024 - 06.2025
Sales Associate & Security
Champs Sports
10.2023 - 08.2024
High School Diploma -
PIONEER CHARTER SCHOOL OF SCIENCE
08.2020 - 01/2024