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Scott Conceicao
New Bedford
Summary
Dynamic and dedicated professional with extensive experience as a Police Officer at the City of New Bedford Police Department. Proven ability in conflict de-escalation and community engagement, fostering trust and safety. Skilled in report writing and maintaining integrity, consistently achieving positive outcomes in high-pressure situations.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
28
28
years of professional experience
Work History
Police Officer
City of New Bedford Police Department
09.2006 - Current
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
Armed Security Officer
Pilgrim Station Nuclear Power Plant
06.2005 - 09.2006
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Managed access control systems, ensuring only authorized individuals gained entry to restricted areas.
Shipping Manager and Machine Printer
RiverView Marketing Consultants
07.2000 - 05.2005
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Reduced order errors with thorough quality control checks before dispatching shipments.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Customer Service Representative
AT&T
11.1997 - 07.2000
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate of Arts - Criminal Justice
Fisher College
Boston, MA01-2016
No Degree - Education
Bridgewater State College
Bridgewater01-1999
General
New Bedford High School
New Bedford, MA06-1995
Skills
- Report writing
- Integrity and honesty
- Conflict de-escalation
- Relationship building and management
- Patience and empathy
- Community engagement
Interests
Timeline
Police Officer
City of New Bedford Police Department
09.2006 - Current
Armed Security Officer
Pilgrim Station Nuclear Power Plant
06.2005 - 09.2006
Shipping Manager and Machine Printer
RiverView Marketing Consultants
07.2000 - 05.2005
Customer Service Representative
AT&T
11.1997 - 07.2000
Associate of Arts - Criminal Justice
Fisher College
No Degree - Education
Bridgewater State College
General
New Bedford High School
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