Scott Duquette
Mashpee
Summary
Sales Manager with a strong background in driving sales and enhancing customer satisfaction. Committed to mentoring team members and fostering a collaborative environment to improve employee engagement and performance.
Overview
13
13
years of professional experience
Work History
Product Specialist
Long Home Products
Cape Cod
03.2024 - Current
- Provided demonstrations of company's analytical software to showcase functionality and cutting edge design tools.
- Researched technical specifications of products and accurately communicated information.
- Continually expanded knowledge of company's product line.
- Developed and maintained relationships with customers through project completion.
- Ensured accurate documentation of customer phone numbers and emails to facilitate timely follow-ups.
- Motivated customers to share their experiences through online reviews to improve service quality.
Manager CT Roofing/Windows
Long Home Products
10.2023 - 03.2024
- Monitored daily activities of sales team, mentoring team members to enhance performance.
- Trained and provided guidance to existing employees, fostering skill development and team cohesion.
- Resolved staff scheduling conflicts, actively listening to concerns and finding appropriate solutions.
- Communicated clearly with customers, employees and project managers to help everyone work toward established project goals.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set ambitious targets for employees, motivating them to achieve higher levels of performance.
Assistant Manager- Baths
Long Home Products
04.2023 - 10.2023
- Provided project estimates to customers, assessing needs, and maintaining current knowledge of consumer preferences and product inventory.
- Managed employee schedules.
- Mentored team members.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeability of products.
Assitant Manager- Roofing
Long Home Products
01.2022 - 04.2023
- Provided project estimates to customers, assessing needs, and maintaining current knowledge of consumer preferences and product inventory.
- Managed employee schedules.
- Mentored team members.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeability of products.
Product Specialist
Long Home Products
02.2021 - 01.2022
- Provided demonstrations of company's analytical software to showcase functionality and cutting edge design tools.
- Researched technical specifications of products and accurately communicated information.
- Continually expanded knowledge of company's product line.
- Developed and maintained relationships with customers through project completion.
- Kept professional records/accounting of phone numbers and email addresses to contact customers for follow-ups per company's protocol.
- Encouraged consumers to provide feedback via online reviews.
Area Manager
Mattress FirmInc
05.2013 - 02.2021
- Used company specific procedures to deliver exceptional service to every customer.
- Coordinated with General Manager in different operational issues and promotional activities.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies by maintaining accurate inventory.
Education
2005-2007
U.S. Navy
Weapons Dept. CVN 72, USS Abraham Lincoln2004-2005
Greensboro College
Greensboro, NCSkills
- Performance Management
- Workforce Management
- Financial Management
- Salesforce Management
- Staff Training and Development
- Proficient with computers and basic operating systems
Timeline
Product Specialist
Long Home Products
03.2024 - Current
Manager CT Roofing/Windows
Long Home Products
10.2023 - 03.2024
Assistant Manager- Baths
Long Home Products
04.2023 - 10.2023
Assitant Manager- Roofing
Long Home Products
01.2022 - 04.2023
Product Specialist
Long Home Products
02.2021 - 01.2022
Area Manager
Mattress FirmInc
05.2013 - 02.2021
2005-2007
U.S. Navy
2004-2005
Greensboro College