Scott Edman
Worcester,MA
Summary
Senior Microsoft Solutions with more than 19 years of experience designing, implementing, and supporting Microsoft productivity, collaboration, communications, and cloud technologies. Proven expertise in Microsoft 365 Copilot, Teams, SharePoint, Purview, Power Platform, and enterprise infrastructure modernization. Recognized for solving complex technical challenges, aligning technical solutions with business objectives, and building trusted relationships with customers and stakeholders.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Senior Microsoft Solutions Architect
CDW
03.2016 - Current
- Architect enterprise Microsoft collaboration and productivity solutions for commercial and enterprise customers.
- Design and implement Microsoft Teams and Microsoft 365 communication platforms.
- Provide strategic technical guidance throughout planning, migration, deployment, and optimization projects.
- Partner with customer stakeholders to develop scalable, secure, and reliable collaboration environments.
- Deliver technical leadership for complex enterprise engagements.
Senior Voice Consultant – Microsoft Unified Communications
CDW
01.2014 - 02.2022
- Designed and deployed Microsoft Unified Communications and Teams Voice solutions.
- Supported enterprise migrations and modernization initiatives.
- Worked closely with customers to resolve complex technical issues and improve collaboration environments.
Senior Unified Communications Voice Consultant
Polycom (Microsoft Professional Services Group)
03.2013 - 01.2014
- Delivered Microsoft Lync and Unified Communications consulting services.
- Assisted enterprise customers with solution architecture, implementation, and troubleshooting.
- Led cross-functional teams to implement communication solutions, enhancing collaboration across departments.
- Developed strategic plans for client engagements, aligning technology solutions with business objectives.
Unified Communications / VoIP Communications Consultant
Sentri
04.2005 - 03.2013
- Implemented enterprise voice and collaboration solutions.
- Provided consulting and technical expertise for Microsoft communications platforms.
- Expanded client base through the creation of compelling proposals that showcased unique offerings and expertise in the field of communications consulting.
- Collaborated with cross-functional teams to ensure seamless integration of communication strategies with overall business objectives.
- Improved employee engagement through the development of effective internal communication strategies and initiatives.
Education
Two-Year Certificate Program - Computer Programming And Accounting
St. Johns School of Business
Westfield, MA05.1982
Skills
- Technical Pre-Sales Consulting
- Customer-Focused Consulting
- Microsoft 365 Suite Solution Design and Delivery
- M365 Copilot / Copilot Studio
- Microsoft Teams Voice
- Microsoft Collaboration Solutions
- M365 Power Platform
- M365 Purview Data Governance
- Enterprise Solution Architecture
- Cloud applications & data Migration
- Troubleshooting & Root Cause Analysis
- Project Leadership
- Technical Leadership
- Complex Problem Solving
- Executive Communication
Certification
- Microsoft Certified Solutions Expert (MCSE) – Communication
- Microsoft Certified Solutions Associate (MCSA) – Windows Server 2012
- Microsoft Certified IT Professional (MCITP) – Lync Server 2013
- Microsoft Certified IT Professional (MCITP) – Lync Server 2010
- PLSP – Lync 2013
Timeline
Senior Microsoft Solutions Architect
CDW
03.2016 - Current
Senior Voice Consultant – Microsoft Unified Communications
CDW
01.2014 - 02.2022
Senior Unified Communications Voice Consultant
Polycom (Microsoft Professional Services Group)
03.2013 - 01.2014
Unified Communications / VoIP Communications Consultant
Sentri
04.2005 - 03.2013
Two-Year Certificate Program - Computer Programming And Accounting
St. Johns School of Business