Scott Frederick
Leominster
Summary
Seasoned automotive sales manager with over 15+ years of experience in the industry. Proven ability to lead and manage diverse teams, increase sales and profits while prioritizing the customer experience. Expert in maintaining used and new car inventory, forecasting sales, and motivating teams to reach and exceed desired targets. Driven to provide superior customer service to foster a distinguished automotive brand.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Sales Manager
Fairfield KIA
Keene, NH
07.2023 - Current
General Sales Manager
MUZI CHEVROLET
Needham, MA
05.2019 - 11.2022
- Increased store sales 50% while managing all daily operations of the sales and finance departments.
- Developed and instructed "Best Practice" skill sets training for sales consultants and the business development center, boosting CSI scores by 33%, establishing a new standard.
- Implemented ethical business standards to emphasize customer care from initial contact to final vehicle delivery, increasing productivity.
- Oversaw wholesale used car purchases to boost inventory and generate profits.
- Negotiated with vendors on pricing and terms to reduce costs.
- Managed inventory levels to ensure optimal supply while maintaining profitability.
- Held weekly managers meetings to go over any issues or concerns of the staff.
General Sales Manager
WESTBOROUGH BUICK GMC
Westborough, MA
06.2014 - 12.2018
- Manage day to day sales operations of a 75-100 unit Domestic Franchise reporting directly to the General Manager.
- Implemented best practice skill sets for Sales Consultants and Service Advisors to increase and maintain above average CSI scores for both departments.
- Implemented Best Practice skill sets with training sessions for Sales Consultants and BDC Department to include from the meet and greet to the final delivery of vehicle.
- In charge of the Wholesale and purchasing through different avenues available for the Used Car Department.
- Held daily and weekly meetings with sales staff to set and obtain monthly and weekly goals.
Sales/Finance Manager
Farrell Volvo
Southborough, MA
10.2011 - 05.2014
- Manage day to day sales operations of a 50-75 unit Import Franchise reporting directly to the General Manager.
- Implemented best practice skill sets for Sales Consultants and Service Advisors to increase and maintain above average CSI scores for both departments.
- Implemented Best Practice skill sets with training sessions for Sales Consultants and BDC Department to include from the meet and greet to the final delivery of vehicle.
- Involved in the Wholesale and purchasing thru different avenues available for the Used Car Department.
- Held daily and weekly meetings with sales staff to set and obtain monthly and weekly goals.
Education
High School Diploma - undefined
Leominster High School
Leominster, MA06.1997
Skills
- Inventory Management (10 years)
- Used vehicle sales
- Marketing (10 years)
- LOANS (10 years)
- CRM software
- Pricing (10 years)
- Automotive sales cycles
- Customer relationship management
- Purchasing
- Pricing
- CUSTOMER SERVICE (10 years)
- Relationship management
- Cold Calling (10 years)
- Account Management (10 years)
- Merchandising
- SALES ASSOCIATES (10 years)
- Sales Management (10 years)
- SALES (10 years)
- Sales management
- Data Entry (10 years)
- Microsoft Excel
- Outside sales
- Leadership
- Analysis skills
- Automobile sales
- TRAINING (10 years)
- Retail buying
- Dealership operations
- Sales
- Communication skills
- MS Office (10 years)
- Outside Sales (10 years)
- Sourcing
- Management (10 years)
- Time management
- B2B sales
- Organizational skills
- Computer skills
- CRM (10 years)
- Inventory management
- Credit Analysis (10 years)
- Powerpoint (10 years)
- Salesforce (10 years)
- New vehicle sales
Certification
Driver's License
Additional Information
- Highly trusted agent – hand-selected to train newly hired employees on all aspect of the sales process.
- Conducted hundreds of product knowledge seminars for sales team development.
- Trained all employees on customer service etiquette and effective communication practices.
- Cross-trained on underwriting skills, teaching countlessemployees on how to properly qualify customers.
- Established standard operating procedures to sales staff by training them to highlight vehicle safety features when engaging with customers
Timeline
General Sales Manager
Fairfield KIA
07.2023 - Current
General Sales Manager
MUZI CHEVROLET
05.2019 - 11.2022
General Sales Manager
WESTBOROUGH BUICK GMC
06.2014 - 12.2018
Sales/Finance Manager
Farrell Volvo
10.2011 - 05.2014
High School Diploma - undefined
Leominster High School