Summary
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Scott Leahy

Duxbury

Summary

Dynamic leader with extensive experience at Customs and Border Protection, skilled in training and mentoring teams. Proven track record in enhancing customer service and team productivity through effective decision-making and process improvement. Committed to fostering a positive work environment that motivates employees and drives organizational success.

Work History

Supervisor

Customs and Border Protection
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Federal Air Marshal

TSA
  • Participated in recurrent training programs to stay current on emerging trends in aviation security and continually refine skill set as a Federal Air Marshal.
  • Detected suspicious behavior and acted promptly to mitigate risks, contributing to a secure travel environment for passengers.
  • Collaborated with TSA, airline personnel, and local law enforcement agencies for seamless coordination during emergencies or incidents.
  • Promoted awareness among fellow crew members regarding their role in maintaining flight safety through proactive vigilance against potential threats.

Assistant Area Port Director

INS
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

Supervisor

INS
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Inspector

INS
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

Criminology

Norwich University
Northfield, VT
05.1982

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Process monitoring and improvement
  • Decision-making
  • Employee motivation

Languages

Spanish
Elementary

Additional Information

I have also owned and operated several apartments as a landlord. A large part of my responsibility has included basic maintenance of the interior and exterior of these rental properties. This includes landscaping and care of the surrounding grounds.

Timeline

Supervisor

Customs and Border Protection

Federal Air Marshal

TSA

Assistant Area Port Director

INS

Supervisor

INS

Inspector

INS

Criminology

Norwich University

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Scott Leahy