Scott McCrohan
Berkley,MA
Summary
Results-driven HVAC/R Service Technician and U.S. Army Veteran with over 13 years of technical and leadership experience, recognized for excellence in team management, operations optimization, customer satisfaction, and compliance enforcement. Currently enhancing skills through electrician training and pursuing a degree in Marketing and Advertising to broaden industry knowledge. Eager to leverage expertise in HVAC systems, dispatch coordination, and vendor collaboration to excel as an HVAC Service Manager, focusing on driving efficiency, safety, and profitability within the organization. Committed to delivering top-tier service and fostering a culture of continuous improvement.
Overview
16
16
years of professional experience
Work History
HVAC/R Service Technician
ARS Boston Heating and Conditioning, Inc/ ARS!
West Bridgewater, Massachusetts
10.2021 - 07.2024
- Maintained low callback rates.
- Coordinated dispatch and management of parts and warranty claims.
- Resolved complex issues by partnering with manufacturers.
Test the joints of the test pipe and tubing for leaks.
- diagnosed and repaired HVAC-R systems to ensure optimal performance and customer satisfaction.
- Worked with team members to streamline service operations and reduce response times for repairs.
- trained junior technicians in the best practices for system diagnostics and repairs, thereby fostering their skill development.
- implemented process improvements that enhanced service delivery and minimized downtime for clients.
- ensured safety compliance by carrying out thorough inspections of HVAC-R equipment and systems.
Team Leader / Platoon Sergeant
U.S. Army
Multiple Duty Stations
09.2008 - 03.2018
- Led 40–50 soldiers, training and development
- Managed $4.5M in assets with zero losses
- Achieved 100% mission completion and incident-free operations
- Improved unit performance by 20% through cross-training
- Coordinated logistics and resource allocation for missions, optimizing equipment usage and personnel deployment strategies.
- Mentored junior leaders, sharing best practices to cultivate leadership skills and prepare them for future responsibilities.
Education
bachelor’s - marketing & advertising
Massasoit Community College
09.2025
Electrician Training Program - Residential/Industrial Electrician
Porter Chester Institute
Brockton, MA07.2025
HVAC/R Certificate Program - HVAC-R
MTTI
Seekonk, MA10.2021
1 year - Computer Science
University of Maryland University College
Skills
- Team Leadership & Training
- Operations Management
- Customer Satisfaction
- Vendor & Manufacturer Collaboration
- Compliance & Safety Enforcement
- Process Improvement
- Strategic Communication
- HVAC system troubleshooting
- Schematic reading
- Thermostat installation
- EPA certification
- Air conditioning
- Strategic Communication
Communication Skills
- Built strong customer relationships, driving repeat business and satisfaction
- Partnered with vendors/manufacturers to resolve recurring equipment issues
- Coordinated with dispatch teams to ensure efficient scheduling
- Delivered clear, direct communication across teams, customers, and vendors
- Trained and mentored personnel to strengthen skills and morale
Leadership Experience
- Directed and developed 40–50 personnel across military and civilian roles
- Managed $4.5M in assets with 100% accountability
- Enforced safety standards, achieving incident-free operations
- Recognized for low callback rates
- Improved team performance by 10% through cross-training
Timeline
HVAC/R Service Technician
ARS Boston Heating and Conditioning, Inc/ ARS!
10.2021 - 07.2024
Team Leader / Platoon Sergeant
U.S. Army
09.2008 - 03.2018
bachelor’s - marketing & advertising
Massasoit Community College
Electrician Training Program - Residential/Industrial Electrician
Porter Chester Institute
HVAC/R Certificate Program - HVAC-R
MTTI
1 year - Computer Science
University of Maryland University College