Scott M Molander
Tewksbury,MA
Summary
I have been a certified home inspector for the last 28 years, licensed in Massachusetts since 2001(when licensing was enacted). I have been a certified master inspector through ASHI(American Society of Home Inspectors) since 1996. Through years of inspecting homes throughout New England, I have seen over ten thousand homes and buildings. I see what works and what doesn't. I have worked with many top-producing real estate agents throughout the greater Boston market. I have also been hired by several of the area's prominent builders to inspect homes and buildings for themselves and on homes they have built or renovated to identify areas of defects or problems.
Overview
33
33
years of professional experience
Work History
Home Inspector
Paul Cornell & Associates
10.2021 - Current
- Inspected exterior of building as well as around door frames and windows for cracks indicating foundation movement, recommending foundation inspection when pronounced signs appear.
- Identified indications of defective plumbing, leaks and resulting problems such as water damage and indications of hazardous mold arising from flooding or pooled water.
- Reported on wear and tear and general functionality of roofing, estimating remaining life and recording any noted leaks, missing shingles or other structural or functional deficiencies.
- Conducted inspections using standard forms consistent with knowledge of industry standards and requirements for various categories of conventional and government-backed financing.
- Commented on functionality and condition of HVAC components.
- Tested electrical outlets for proper function, documenting signs of unsound wiring and verifying installation of GFCI outlets where required by law or regulation.
- Made and submitted reports detailing finding and any actions taken.
- Kept up-to-date on inspection regulations, codes, ordinances and techniques.
Owner Operator
T & M Construction
06.2014 - 12.2018
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Oversee day to day operations, manage sub contractors.
- Perform any tasks need to complete work on schedule.
Service Manager
Orkin Pest Control
12.1990 - 09.1995
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained records of service transactions and customer feedback for future reference.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Developed department processes and procedures to boost customer satisfaction.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
High School Diploma -
Shawsheen Valley Technical High School
Billerica, MA06.1988
Skills
- Client Interviewing
- Photography
- Fireplace and Chimney Inspection
- Roofing Inspection
- Plumbing Inspection
- Attention to Detail
- Problem Solving
- Pest Identification
- Foundation Assessment
- Report Writing
- Continuing Education
- Electrical Inspection
- Exterior Inspection
- HVAC Inspection
- Interior Inspection
- Critical Thinking
- Building Code Knowledge
- Structural Inspection
- Professional Networking
- Building Repairs
- Repair Procedures
- Report Creation
- Permitting Knowledge
- Inspection Reporting
- Report Generation
- System Assessment
- Mechanical Systems Evaluation
Timeline
Home Inspector
Paul Cornell & Associates
10.2021 - Current
Owner Operator
T & M Construction
06.2014 - 12.2018
Service Manager
Orkin Pest Control
12.1990 - 09.1995
High School Diploma -
Shawsheen Valley Technical High School
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