SCOTT VASSALL
South Easton
Summary
Program Manager and operations leader with extensive experience in public-sector program management and transportation operations. Expertise in leading multidisciplinary teams, ensuring regulatory compliance, and enhancing service delivery through effective policies and operational improvements.
Overview
30
30
years of professional experience
Work History
Owner / Operations Manager
JJB Livery
South Easton
01.2014 - 01.2026
- Managed daily operations of student transportation company, ensuring safe and reliable services for special education students.
- Oversaw contracts, logistics, scheduling, staffing, billing, payroll, and customer relationships to maintain operational efficiency.
- Recruited, trained, and supervised drivers while ensuring compliance with CORI checks, fingerprinting, licensing, and safety requirements.
- Ensured compliance with vehicle safety standards, inspections, and state-mandated documentation and equipment requirements.
- Managed incident reporting, operational records, and contract requirements to ensure quality service delivery.
Building Custodian
Brockton Public Schools
Brockton
01.2013 - 01.2014
- Maintained safe and clean school facilities, ensuring functionality of classrooms, offices, gymnasiums, hallways, and common areas.
- Performed custodial operations including floor care, sanitation, waste removal, and facility preparation to enhance cleanliness and readiness.
- Conducted routine inspections and maintenance activities to support building safety and managed seasonal snow removal for safe access.
- Followed school policies and safety procedures while independently managing daily priorities.
Program Manager
Commonwealth of Massachusetts – Department of Youth Services
Plymouth & Taunton
01.2000 - 01.2013
- Directed daily operations of residential programs, ensuring effective service delivery, safety, and compliance with agency standards.
- Supervised multidisciplinary teams of direct care, education, clinical, medical, and support staff to enhance service delivery and client outcomes.
- Managed staffing, training, performance evaluations, scheduling, and operational planning to ensure program efficiency and compliance.
- Collaborated with state agencies including DCF, EEC, DESE, DPS, and DPH to ensure compliance with state and federal mandates.
- Participated in client placement decisions, program reviews, incident management, and quality improvement initiatives.
- Maintained safe and secure environment for clients, staff, and surrounding community, fostering trust and well-being.
Shift Administrator
Commonwealth of Massachusetts – Department of Youth Services
01.1996 - 01.2000
- Coordinated second-shift program operations, staff assignments, and daily activities to ensure smooth workflow.
- Delivered staff training, coaching, and performance evaluations to enhance accountability and drive effectiveness.
- Maintained client accountability through headcounts, intake procedures, incident reports, and accurate documentation.
- Facilitated client development through mentoring, behavioral management, and building positive relationships.
- Communicated operational needs and concerns directly with program leadership.
Education
Liberal Arts Coursework -
Massasoit Community College
Brockton, MA01-1991
Skills
- Operational efficiency
- Program leadership
- Team management
- Critical thinking
- Verbal and written communication
- Conflict resolution
Timeline
Owner / Operations Manager
JJB Livery
01.2014 - 01.2026
Building Custodian
Brockton Public Schools
01.2013 - 01.2014
Program Manager
Commonwealth of Massachusetts – Department of Youth Services
01.2000 - 01.2013
Shift Administrator
Commonwealth of Massachusetts – Department of Youth Services
01.1996 - 01.2000
Liberal Arts Coursework -
Massasoit Community College