Shadae Davina Barros
Boston
Summary
Experienced and compassionate professional with a background in healthcare, residential care, and customer service. Skilled in client support, crisis response, admissions, and activity coordination. CPR/First Aid certified and a Mandated Reporter in Massachusetts. Dedicated to providing safe, person-centered care and excellent service in every setting.
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
Developmental Specialist
Vinfen
Brighton
02.2024 - Current
- Provided direct support to children and adults with autism and other developmental disabilities in residential and day program settings.
- Implemented individualized treatment plans focused on life skills, behavior support, and community integration.
- Assisted with daily living activities including hygiene, meals, and medication reminders.
- Monitored and documented client progress, behaviors, and incidents in compliance with state and agency guidelines.
- Collaborated with clinical teams, families, and case managers to ensure person-centered care and consistent support.
- Promoted a safe, respectful, and engaging environment to enhance each individual’s independence and quality of life.
Activities Coordinator
Marian Manor Nursing Home
South Boston
03.2023 - 01.2024
- Planned, organized, and led daily recreational activities and events to promote mental, emotional, and physical well-being for elderly residents.
- Created personalized activity schedules based on residents’ interests, cognitive abilities, and mobility levels.
- Coordinated group activities such as arts and crafts, music therapy, games, exercise, and holiday celebrations.
- Encouraged social engagement and participation to reduce isolation and support residents’ quality of life.
- Collaborated with nursing staff and families to ensure safe and inclusive programming.
- Maintained accurate attendance records, documented resident participation, and adhered to facility and state compliance standards.
Admissions Officer
Lemuel Shattuck Hospital
West Roxbury
04.2020 - 02.2023
- Conducted intake assessments and interviews for individuals seeking treatment for substance use disorders.
- Collected and verified personal, medical, and insurance information to determine eligibility and program placement.
- Collaborated with clinical teams to coordinate care plans, detox placement, and residential or outpatient services.
- Provided compassionate support and crisis intervention during the admissions process.
- Maintained accurate documentation in compliance with HIPAA and state regulations.
- Ensured a smooth transition into treatment by explaining program expectations, policies, and client rights.
- Served as a key point of contact for clients, families, referral sources, and partnering agencies.
Customer Service Representative
Whole Foods Market Inc.
Cambridge
05.2018 - 04.2020
- Delivered excellent customer service by assisting shoppers with product questions, returns, and in-store navigation in a high-volume retail environment.
- Handled incoming phone calls professionally, addressing inquiries, resolving concerns, and directing calls to appropriate departments.
- Managed end-of-shift register responsibilities, including balancing cash drawers, preparing deposits, and reporting discrepancies.
- Maintained a clean and organized customer service desk while adhering to Whole Foods’ quality and safety standards.
- Collaborated with team members to support store operations and enhance the overall shopping experience.
- Promoted brand values and customer loyalty through knowledgeable, friendly service and clear communication.
Education
Milton High School
Milton , MASkills
- Client Care & Support
- Crisis Management
- Behavioral Health Support
- Activity & Program Planning
- Admissions & Intake Coordination
- Patient Transport Assistance
- Record Keeping & Documentation
- Customer Service & Conflict Resolution
- Cash Handling & Register Reconciliation
- Phone Etiquette & Communication
- Team Collaboration
- Time Management
- Compassionate & Person-Centered Approach
Certification
MA DDS Mandated Reporter
First Aid/CPR/AED
IDD Assistive Technology
DS NET: Basic Human Rights
DS NET: Emergency Management, Historical Perspectives & Self-Advocacy
IBM Program Manager
Timeline
Developmental Specialist
Vinfen
02.2024 - Current
Activities Coordinator
Marian Manor Nursing Home
03.2023 - 01.2024
Admissions Officer
Lemuel Shattuck Hospital
04.2020 - 02.2023
Customer Service Representative
Whole Foods Market Inc.
05.2018 - 04.2020
Milton High School