Summary
Overview
Work History
Education
Skills
Languages
Timeline
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FNU BILAL

Salem,MA

Summary

Dynamic banking professional with extensive experience at PNC Bank, excelling in credit analysis and customer relationship management. Proven track record in cross-selling financial products and enhancing customer satisfaction. Adept at implementing process improvements and supporting teller operations, driving efficiency and fostering strong client connections.

Accomplished Best Banker with 3 years of experience interacting with customers to increase sales and offer services. Seasoned expert at promoting products and offerings, creating new accounts and assisting customers with various requests. Motivated and results-oriented with background increasing new customer accounts and maximizing services among existing customers.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Results-driven Manager experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.

Proactive Assistant manager with strong background in financial analysis, budgeting and forecasting. Develops and implements financial plans and delivers strategic financial advice.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

5
5
years of professional experience

Work History

Sr Branch Banker III

PNC Bank
01.2023 - Current
  • Helped customers prepare documents required to complete transactions and process requests.
  • Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
  • Counted currency, coins and checks in cash drawer, night depository and ATM.
  • Identified customer desires and goals through needs-based sales tactics.
  • Presented products and services to customers using in-depth knowledge to answer questions.
  • Supported tellers by processing transactions involving money orders, cashiers checks and payments.
  • Opened new accounts and made changes to existing accounts.
  • Formalized risk assessment models and developed standards for trend analysis for corporate use.
  • Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
  • Created independent tools to verify data and results of analytical systems.
  • Increased company revenue 55% by selling various investment products.

Assistant Manager

Citizens Bank
01.2022 - 01.2023
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Assistant Branch Manager

Bank of Scotland
10.2020 - 01.2022
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Implemented process improvements to increase productivity.
  • Demonstrated knowledge of branch financial products, loans and lines of credit.
  • Built rapport with account holders by reaching out with product recommendations and account updates.

Education

High School Diploma -

UKVII

Skills

  • Credit analysis
  • Financial product sales
  • Teller support
  • Portfolio management
  • Budgeting assistance
  • Financial planning
  • Loan processing
  • Payment processing
  • Financial product analysis
  • Bank services
  • BSA compliance
  • Client onboarding
  • Customer relationship management
  • Transactions
  • Account monitoring
  • Cash balancing
  • Branch operations

Languages

Arabic
Limited Working
Punjabi
Full Professional
Persian
Full Professional
Urdu
Full Professional
Hindi
Full Professional

Timeline

Sr Branch Banker III

PNC Bank
01.2023 - Current

Assistant Manager

Citizens Bank
01.2022 - 01.2023

Assistant Branch Manager

Bank of Scotland
10.2020 - 01.2022

High School Diploma -

UKVII
FNU BILAL