ALEX HAY
Andover
Summary
Endpoint Administrator with extensive experience managing enterprise environments across multiple platforms. Demonstrates expertise in leading large-scale migrations, enhancing deployment efficiency, and implementing robust endpoint security measures. Collaborates across teams to deliver effective and scalable endpoint management solutions while automating operational workflows.
Overview
4
4
years of professional experience
Work History
Endpoint Administrator
UniFirst
12.2024 - Current
- Led the migration of the enterprise Windows environment from Clonezilla-imaged hybrid Azure AD joined devices to fully cloud-managed Microsoft Entra joined devices using Windows Autopilot.
- Designed and implemented Windows Autopilot deployment profiles for various business units and device requirements, enhancing deployment efficiency.
- Administer enterprise endpoint environments consisting of: 10,000+ Windows devices, 5,000+ Android Enterprise devices, 1,000+ iPads, 50+ macOS devices
- Migrated and modernized legacy Group Policy configurations into Microsoft Intune configuration profiles and device compliance policies.
- Packaged, deployed, and maintained enterprise applications in Microsoft Intune using Win32 app deployment methods.
- Managed large-scale Android Enterprise deployments for corporate-owned dedicated devices operating in kiosk mode, including application deployment, OS version control, and device policy management.
- Led endpoint security migration from CrowdStrike to Microsoft Defender for Endpoint, including device onboarding, CrowdStrike removal, and Defender deployment strategy.
- Developed and implemented Microsoft Defender security configurations, including antivirus policies, ASR rules, local firewall policy, and additional Defender recommended Windows configurations to strengthen endpoint security posture.
- Transitioned Windows patch management from a third-party patching solution to Windows Update for Business and Intune Update Rings.
- Designed phased deployment strategies for feature, quality, and major Windows updates using segmented Test, Pilot, and Production deployment rings.
- Utilized PowerShell scripting and Microsoft Graph API integrations to automate endpoint administration tasks and streamline Intune management workflows.
- Successfully migrated an acquired company of approximately 250 Windows devices into the UniFirst Microsoft Entra ID and Windows Autopilot environment.
- Led migration of approximately 450 iPads from an acquired organization into Microsoft Intune with user affinity enrollment, including application deployment and support documentation.
- Trained internal support teams on troubleshooting and administration of Intune-managed endpoint environments.
- Partnered with business stakeholders and end users to gather project requirements and deliver scalable endpoint management solutions that met operational needs.
- Collaborated cross-functionally with infrastructure, networking, security, and support teams to troubleshoot complex enterprise issues and execute large-scale endpoint and mobility initiatives.
Testing Specialist
Castaway Technologies
Lawrence
06.2022 - 12.2024
- Conducted hardware diagnostics, benchmarking, and testing on refurbished systems to ensure quality for resale.
- Configured deployment infrastructure using Windows Server, DHCP, and Microsoft Deployment Toolkit (MDT) for enterprise OS imaging and deployment.
- Performed secure data destruction and sanitization on laptops, desktops, servers, and mobile devices using industry-standard data erasure methods.
- Refurbished and repaired laptops, desktops, and mobile devices for redeployment and resale.
- Developed automation tools using Python and Bash scripting to streamline internal database workflows, enhancing operational efficiency.
- Installed and configured servers according to client networking and infrastructure requirements.
- Designed and implemented workflow improvements to facilitate interdepartmental communication and optimize operational processes.
- Provided technical support to clients and communicated technical concepts clearly to non-technical users.
- Lawrence, MA
Education
High School Diploma -
Central Catholic High School
Lawrence05-2020
Skills
- Enterprise Endpoint Management
- Microsoft Intune & Entra ID
- Windows Autopilot Deployments
- Microsoft Defender for Endpoint
- Windows, Android, iOS & macOS Management
- PowerShell & Python for Automation
- Process Improvement & Workflow Automation
- Cross-Functional Project Collaboration
- Windows Update and Patch Management
Timeline
Endpoint Administrator
UniFirst
12.2024 - Current
Testing Specialist
Castaway Technologies
06.2022 - 12.2024
High School Diploma -
Central Catholic High School