Sean Foley
Bellingham,MA
Summary
Experienced HVAC/R Service Manager with a strong focus on delivering exceptional customer service. Background as an HVAC/R technician provides necessary expertise to effectively communicate with service technicians, team members, subcontractors, and customers for timely and efficient completion of all work.
Overview
12
12
years of professional experience
Work History
Service Manager
Karpouzis Commercial Refrigeration
10.2017 - 01.2025
- Responsible for the overall management of Field Service and Installation Technicians, ensuring complete customer satisfaction
- Review Technician performance and compliance by meeting one on one to address concerns and discuss necessary training.
- Communicate with Sales and Project Managers to complete installations on schedule and within budget.
- Intake and prioritize calls from clients regarding service and to schedule preventative maintenance.
- Review and price invoices for services provided and quote the follow up repairs.
- Biweekly meetings with all department heads to ensure all deadlines are met and customer concerns are addressed.
- Fleet maintenance and inventory management.
- Foster a positive team culture.
Service Manager / Dispatch Manager
Joe Warren and Sons Inc
02.2016 - 01.2017
- Intake clients service and maintenance requests.
- Prioritize and schedule emergency service.
- Review invoices and follow up with technicians.
- Communicate with the team for repair and/or replacement quotes.
Service Manager
Mercury Mechanical Services
03.2013 - 01.2016
- Responsible for the overall management of Field Service and Installation Technicians, ensuring complete customer satisfaction
- Review Technician performance and compliance by meeting one on one to address concerns and discuss necessary training.
- Communicate with Sales and Project Managers to complete installations on schedule and within budget.
- Intake and prioritize calls from clients regarding service and to schedule preventative maintenance.
- Review and price invoices for services provided and quote the follow up repairs.
- Biweekly meetings with all department heads to ensure all deadlines are met and customer concerns are addressed.
- Fleet maintenance and inventory management.
- Foster a positive team culture.
Skills
- HVAC/R Service Manager (10 years)
- Conflict Resolution Strategy
- Effective Client Support
- Effective Scheduling
- Strategic Task Prioritization
- Team Management and Support
- Invoice Review and Pricing
- Organizational Skills
- Repair Quote Management
- Field Service Experience
- Effective Communication
Timeline
Service Manager
Karpouzis Commercial Refrigeration
10.2017 - 01.2025
Service Manager / Dispatch Manager
Joe Warren and Sons Inc
02.2016 - 01.2017
Service Manager
Mercury Mechanical Services
03.2013 - 01.2016
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