Sebastian J. Rolle
EOS Hospitality
South Chatham
2027
years of professional experience
Engaged in extensive information assimilation and training to optimize performance and contribute effectively to organizational success.
Work History
Lead Bartender
- Collaborated with kitchen staff to create pairing suggestions for food and beverage offerings.
- Implemented streamlined ordering processes, improving service efficiency during peak hours.
- Resolved customer complaints promptly, maintaining high satisfaction ratings among patrons.
- Conducted staff meetings to communicate updates on promotions and special events effectively.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Closed out cash register and prepared cashier report at close of business.
- Coordinated with kitchen staff to ensure timely delivery of food orders to guests at the bar area, enhancing their overall dining experience.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Mentored junior bartenders in advanced mixology techniques, elevating their skills within the industry''s competitive landscape.
- Increased sales with innovative cocktail creations and upselling techniques, leading to improved overall revenue.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Assisted with inventorying beverage stock and bar supplies.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Lead Bartender
- Supervised bar operations, ensuring compliance with safety and hygiene standards.
- Trained and mentored junior bartenders in mixology techniques and customer service excellence.
- Developed seasonal cocktail menus, enhancing guest experience and driving sales.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Certified Bartender
5 Months- Crafting and serving of specialty/classic cocktails.
- Processing sales and running sales report via the micros system
- Conducted quarterly inventory for liquor, cordials, mixers and fruits
- Filled out requisition forms for liquor, cordials, mixers and fruits
Inventory Auditor
1 Year 7 Months- Responsible for maintaining the integrity of the operation, ensuring that all loss/damage forms are processed accurately and in a timely manner via the Advantage software.
- Monitor and report any signs of theft throughout the entire operation of the food stores.
- Conduct quarterly inventories for the various branches within the company.
Cashier/Manager
5 Months- Performed all duties associated with the cashier position including, but not limited to giving accurate change, balancing shift accounts and restocking; provided and ensured complete customer service as well as resolved customer complaints or concerns while maintaining knowledge of all discount and promotions. During my employment I was promoted to a manager.
Assistant Stockroom Manager
5 Years 7 Months- Promoted to the management position after one (1) year of performing as a stockroom assistant.
- Lead and managed a team of five (5) stockroom assistants.
- Responsible for the receiving/distribution of merchandise to the various logo stores.
- Conduct and Lead in the quarterly inventories for the various logo stores and distribution centre.
Education
Bartending Course Certification
- Alcohol Introduction (basic knowledge)
- Classic cocktails recipes and background knowledge
- Spirit knowledge – origin and how it is made
- Proper Bartender etiquette
- Customer Service
- Micros Training
Leadership Course Certification
- CPR first responder
- Communication skills
- Conflict Resolution
Certification
Completed leadership training courses in the following areas: Accelerating Individual Potential, Brilliant Interpersonal Communication, Conflict Resolution, Leadership Effectiveness, Leading an Empowered Workforce, Leading in Transitional Time, Powering Team Performance, Setting Clear Goals, Workplace Ethics
High School Diploma
Member of the basketball team
Skills
Proficient in Microsoft Word
Excel
Power point
Micros
Advantage
JDE OneWorld
Proficient with toast
Timeline
Certified Bartender
Grand Hyatt (Baha Mar)
03.2017 - 08.2017Read More
Inventory Auditor
AML Foods Ltd.
06.2013 - 01.2015Read More
Cashier/Manager
S.A.M.S One Stop Shop
12.2012 - 05.2013Read More
Assistant Stockroom Manager
Kerzner International
05.2007 - 12.2012Read More
S.C. McPherson Junior High School
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C.V. Bethel Senior High School
High School Diploma
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Atlantis University
Certification
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LDI
Leadership Course Certification
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Fling Bar Services
Bartending Course Certification
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