Sedrati Ilyass
Customer Advisor
Sale
Summary
Supportive costumer advisor with detailed knowledge of industry practices and skill to provide long-term success for companies. Trained in sale use and negotiation. Known for goal-oriented mindset and Emotional intelligence..
Overview
4
4
years of professional experience
Work History
Internship Trainer at Accountancy Firm
SECOFEJ Consulting
01.2023 - 04.2023
- Supported senior management in strategic planning initiatives through detailed financial analysis of key metrics.
- Collaborated with senior accountants to complete tax returns accurately and on time.
- Increased team productivity by sharing knowledge gained from training courses with colleagues.
- Reduced errors in financial reporting by maintaining precise records and attention to detail.
Internship at SAHAM Insurance
Saham Group
06.2020 - 08.2020
- Responded to customer calls swiftly to resolve issues and answer questions.
- Negotiated contracts with clients to establish best coverage with lowest cost.
Internship at Accountancy Firm Muneris Consilia
Muneris Consulting
04.2023 - 09.2023
- Applied principles of accounting to analyze financial information and prepare financial reports.
- Compiled monthly journal entries into general ledger system.
- Enhanced client satisfaction by accurately preparing and filing tax returns.
- Improved internal controls through participation in risk assessments and recommendations for process improvements.
Sales Advisor at INTELCIA CALL Center
INTELCIA
01.2021 - 04.2021
- Telemarketing - Customer retention service
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Increased sales by establishing rapport with customers and identifying their needs.
Costumer Service Representative at Crédit Du Maroc
Crédit Du Maroc Bank
11.2023 - Current
- Processing of cash transactions -Selling banking products and services -Physical and phone reception of customers -Management ATM and stock (cards and chequebooks)
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Aboubakr Kadiri High School
Salé, Morocco 04.2016 -
Master of Science - Accounting Control And Auditing
University Ibn Tofail
Kenitra, Morocco 04.2023 -
Bachelor of Science - Finance And Accounting
University Mohammed V Rabat Agdal
Rabat, Morocco 05.2020 -
Skills
motivated and disciplined person
Find joy in helping others
Professional knowledge in english french and arabic
A team spirit
Work under pressure
Microsoft word
Microsoft excel
Power point
Birthdate
08/16/1998
Languages
Arabic
Native language
French
Advanced
C1
English
Upper intermediate
B2
Interests
Basketball
Additional Information
previous basket ball player, with many years of playing
Timeline
Costumer Service Representative at Crédit Du Maroc
Crédit Du Maroc Bank
11.2023 - Current
Master of Science - Accounting Control And Auditing
University Ibn Tofail
04.2023 -
Internship at Accountancy Firm Muneris Consilia
Muneris Consulting
04.2023 - 09.2023
Internship Trainer at Accountancy Firm
SECOFEJ Consulting
01.2023 - 04.2023
Sales Advisor at INTELCIA CALL Center
INTELCIA
01.2021 - 04.2021
Internship at SAHAM Insurance
Saham Group
06.2020 - 08.2020
Bachelor of Science - Finance And Accounting
University Mohammed V Rabat Agdal
05.2020 -
High School Diploma -
Aboubakr Kadiri High School
04.2016 -