Sephora Saint-Louis
Taunton
Summary
Dedicated customer service professional with extensive experience in client support, assessment, and administrative operations. Proven ability to evaluate customer needs, provide technical assistance, and ensure compliance with program guidelines. Strong communication skills, data management expertise, and a passion for assisting diverse populations.
Overview
4
4
years of professional experience
Work History
Direct Care Staff
Fall River Deaconess Home
Fall River, MA
04.2024 - 12.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Member Services Associate
MVP Healthcare
Remote
01.2023 - 12.2023
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Recommended specific products and services in alignment with individual needs, requirements, and specifications.
- Kept administrative records current and accurate to promote efficiency and team effectiveness.
- Contributed to membership growth by effectively marketing benefits and services to prospective clients.
Customer Support Specialist
Tommy Hilfiger
Remote
08.2022 - 01.2023
- .Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound inquiries with high-quality customer service through phone, email, and chat support.
- Troubleshot customer inquiries regarding orders, payments, and technical issues.
- Maintained an updated customer database for accurate record-keeping.
- Resolved concerns related to promotions, shipping, and product assistance.
Customer Service Representative
Maximus
Remote
09.2020 - 08.2022
- Answered incoming phone calls to assist clients with healthcare applications, eligibility determinations, and enrollment procedures.
- Processed applications, life event changes, demographic updates, and disenrollment requests accurately.
- Maintained strict confidentiality to customer information, adhering to strict data privacy policies.
- Participated in mandatory training for knowledge of industry trends and product offerings, to provide accurate information to clients at all times.
Education
Business Fundamentals
Year Up
Providence, RI03-2024
High School Diploma -
Brockton High School
Brockton, MA06-2015
Skills
Client Assessment & Counseling
Technical Support & Data Entry
Workforce Development Knowledge
Customer Service & Conflict Resolution
Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
CRM & MOSES Database Familiarity
Bilingual (English & Haitian Creole)
Timeline
Direct Care Staff
Fall River Deaconess Home
04.2024 - 12.2024
Member Services Associate
MVP Healthcare
01.2023 - 12.2023
Customer Support Specialist
Tommy Hilfiger
08.2022 - 01.2023
Customer Service Representative
Maximus
09.2020 - 08.2022
Business Fundamentals
Year Up
High School Diploma -
Brockton High School
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