Serah Nyambura
Quincy,MA
Summary
Motivated and personable professional with a strong background in customer service, hospitality, and client-focused work. Experienced in fast-paced environments, with a proven ability to build meaningful connections, ensure customer satisfaction, and maintain organization under pressure. Skilled in communication, teamwork, and client consultation, with additional experience in personal styling and freelance hairstyling. Passionate about helping others feel confident and supported, with long-term goals in healthcare and patient-centered care.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Freelance Hairstylist
Massachusetts
01.2019 - Current
- Provided hairstyling services for a diverse range of clients and occasions
- Consulted with clients to understand their preferences and recommend styles
- Built a loyal client base through consistent quality and customer satisfaction
- Managed scheduling, client communication, and service delivery independently
Fashion Stylist & Body Advisor
AKIRA
Braintree, MA
2023 - 2025
- Provided personalized styling and body confidence guidance to clients
- Built strong relationships by helping individuals feel comfortable and confident in their appearance
- Assisted clients in identifying personal style aligned with their goals and lifestyle
- Supported clients with event preparation, including outfit coordination and organization
- Helped plan and organize events while ensuring clients felt confident and prepared
- Created a welcoming and supportive environment that encouraged self-confidence and self-expression
Server / To-Go Specialist / Food Runner
Davio’s Northern Italian Steakhouse
Braintree, MA
2024 - 2024
- Delivered high-quality customer service in a fast-paced restaurant environment
- Assisted guests with menu selections and ensured a positive dining experience
- Managed takeout orders and ensured accuracy and timeliness
- Maintained cleanliness and organization of work areas
Server / To-Go Specialist
TGI Fridays
Braintree, MA
05.2022 - 02.2024
- Greeted customers and created a welcoming, positive experience
- Processed transactions and handled cash accurately
- Collaborated with team members to maintain efficient service during high-volume shifts
- Developed strong multitasking and organizational systems
- Ensured order accuracy and customer satisfaction
Food Runner & To-Go Specialist
Chili’s
Braintree, MA
02.2022 - 09.2022
- Delivered food accurately while following dietary restrictions and special requests
- Managed 20+ daily online and in-person orders efficiently
- Memorized menu items and restaurant layout to improve speed and service
- Supported servers and kitchen staff to ensure smooth operations
- Maintained cleanliness of dishes, utensils, and equipment
Solar Sales Consultant
Power Home Solar
Tampa, FL
03.2020 - 07.2021
- Conducted high-volume outbound calls to educate customers on solar products
- Scheduled appointments and followed up to maintain customer relationships
- Provided excellent customer service and addressed client concerns
- Built strong communication and persuasion skills in a sales environment
Cashier & Server
Chipotle Mexican Grill
Tampa, FL
01.2021 - 05.2021
- Took orders, prepared food, and handled transactions
- Opened and closed the store, including cleaning and food prep
- Maintained high customer service standards in a fast-paced environment
- Assisted team members to improve efficiency and workflow
Education
Master of Science - Nursing
Massasoit Community College
Brockton, MA2032
High School Diploma -
Sickles High School
Tampa, FL05.2021
Skills
- Customer Service
- Communication & Relationship Building
- Teamwork
- Time Management
- Cash Handling
- Problem Solving
- Microsoft Office
- Ability to Work Under Pressure
- Client Consultation & Personal Styling
- Appointment scheduling
- Quick learner
- Client consultation
Certification
CPR/AED Certification
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
French
Limited Working
Interests
Art, Photography, Cooking
Timeline
Server / To-Go Specialist
TGI Fridays
05.2022 - 02.2024
Food Runner & To-Go Specialist
Chili’s
02.2022 - 09.2022
Cashier & Server
Chipotle Mexican Grill
01.2021 - 05.2021
Solar Sales Consultant
Power Home Solar
03.2020 - 07.2021
Freelance Hairstylist
01.2019 - Current
Fashion Stylist & Body Advisor
AKIRA
2023 - 2025
Server / To-Go Specialist / Food Runner
Davio’s Northern Italian Steakhouse
2024 - 2024
Master of Science - Nursing
Massasoit Community College
High School Diploma -
Sickles High School