Summary
Overview
Work History
Education
Skills
Timeline
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Serena Gibbs

Everett

Summary

Dedicated receptionist with strong cash handling and conflict resolution skills. Expertise in processing financial transactions, providing exceptional customer service, and managing account inquiries. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.

Overview

33
33
years of professional experience

Work History

Receptionist

Pine Banks Animal Hospital
MALDEN
04.2017 - Current
  • made somethings better in the office
  • Processed customer transactions efficiently and accurately at a leading financial institution.
  • Assisted clients with account inquiries and provided exceptional customer service.
  • Balanced cash drawer daily to ensure accuracy in financial transactions.
  • Educated customers on banking products and services to enhance their financial knowledge.

Dog Sitter

Crate escape
Charlestown
09.2014 - 04.2017
  • Provided attentive care and supervision to dogs in a safe environment.
  • Ensured safe and clean environments for pets using proper cleaning tools and techniques.
  • Organized playtime activities to enhance socialization and exercise for the dogs.

Customer Service Representative

Metro Credit Union
Chelsea
04.2009 - 06.2009
  • Assisted members with account inquiries and transaction processes.
  • Educated clients on credit union services and products available to them.
  • Processed loan applications and guided members through requirements.

Customer Care Representative

Bay Bank
Everett
01.1996 - 06.1996
  • Processed customer orders accurately using internal systems.
  • Maintained accurate records of customer interactions in the database system.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Teller

Everett Savings Bank
Everett
01.1993 - 05.1993
  • Processed customer transactions efficiently and accurately.
  • Assisted customers with account inquiries and product information.
  • Maintained cash drawer and balanced transactions daily.
  • Promoted bank services to enhance customer experience.
  • Ensured compliance with banking regulations and policies.
  • Handled customer complaints with professionalism and empathy.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Balanced cash drawers on a daily basis.

Education

Licenses - Hair And Nails

New England Hair Academy
Malden, MA
05-2008

High School Diploma -

Everett High School
Everett, MA
05-1993

Skills

  • Customer service
  • Cash handling
  • Conflict resolution
  • Account management
  • Financial transactions
  • Customer relationship management
  • Time management
  • Office organization
  • Scheduling appointments
  • Attention to detail
  • Greeting and seating clients
  • Customer and client relations
  • Telephone skills
  • Front desk operations
  • Multi-line telephone skills
  • Customer/Client relations
  • Spreadsheet tracking

Timeline

Receptionist

Pine Banks Animal Hospital
04.2017 - Current

Dog Sitter

Crate escape
09.2014 - 04.2017

Customer Service Representative

Metro Credit Union
04.2009 - 06.2009

Customer Care Representative

Bay Bank
01.1996 - 06.1996

Teller

Everett Savings Bank
01.1993 - 05.1993

Licenses - Hair And Nails

New England Hair Academy

High School Diploma -

Everett High School

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Serena Gibbs