Serena Gibbs
Everett
Summary
Dedicated receptionist with strong cash handling and conflict resolution skills. Expertise in processing financial transactions, providing exceptional customer service, and managing account inquiries. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
33
33
years of professional experience
Work History
Receptionist
Pine Banks Animal Hospital
MALDEN
2017.04 - Current
- made somethings better in the office
- Processed customer transactions efficiently and accurately at a leading financial institution.
- Assisted clients with account inquiries and provided exceptional customer service.
- Balanced cash drawer daily to ensure accuracy in financial transactions.
- Educated customers on banking products and services to enhance their financial knowledge.
Dog Sitter
Crate escape
Charlestown
2014.09 - 2017.04
- Provided attentive care and supervision to dogs in a safe environment.
- Ensured safe and clean environments for pets using proper cleaning tools and techniques.
- Organized playtime activities to enhance socialization and exercise for the dogs.
Customer Service Representative
Metro Credit Union
Chelsea
2009.04 - 2009.06
- Assisted members with account inquiries and transaction processes.
- Educated clients on credit union services and products available to them.
- Processed loan applications and guided members through requirements.
Customer Care Representative
Bay Bank
Everett
1996.01 - 1996.06
- Processed customer orders accurately using internal systems.
- Maintained accurate records of customer interactions in the database system.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Teller
Everett Savings Bank
Everett
1993.01 - 1993.05
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and product information.
- Maintained cash drawer and balanced transactions daily.
- Promoted bank services to enhance customer experience.
- Ensured compliance with banking regulations and policies.
- Handled customer complaints with professionalism and empathy.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
Education
Licenses - Hair And Nails
New England Hair Academy
Malden, MA2008-05
High School Diploma -
Everett High School
Everett, MA1993-05
Skills
- Customer service
- Cash handling
- Conflict resolution
- Account management
- Financial transactions
- Customer relationship management
- Time management
- Office organization
- Scheduling appointments
- Attention to detail
- Greeting and seating clients
- Customer and client relations
- Telephone skills
- Front desk operations
- Multi-line telephone skills
- Customer/Client relations
- Spreadsheet tracking
Timeline
Receptionist
Pine Banks Animal Hospital
2017.04 - Current
Dog Sitter
Crate escape
2014.09 - 2017.04
Customer Service Representative
Metro Credit Union
2009.04 - 2009.06
Customer Care Representative
Bay Bank
1996.01 - 1996.06
Teller
Everett Savings Bank
1993.01 - 1993.05
Licenses - Hair And Nails
New England Hair Academy
High School Diploma -
Everett High School