Serena Gil
Lowell
Summary
Housing professional with background in providing comprehensive support and case management services. Capable of developing personalized housing plans and collaborating with community partners to ensure client success. Known for fostering team collaboration and achieving results, while being adaptable to changing circumstances and needs. Key skills include crisis intervention and resource coordination.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Housing Case Manager
Lowell Transitional Living Center
07.2022 - 01.2024
- Established strong partnerships with landlords and agencies to expand housing options for clients.
- Guided clients in budgeting and financial planning for long-term housing stability.
- Facilitated referrals and resources to address barriers like employment and mental health support.
- Delivered case management services to chronically homeless individuals with relapse histories.
Team Member
Mcdonalds, Lowell MA
08.2021 - 07.2022
- Delivered exceptional customer service while processing cash and card transactions.
- Managed drive-through orders, assisting with drinks, fries, and front counter operations.
- Maintained cleanliness and sanitation standards consistently throughout the work environment.
Group Leader
Community Teamwork Inc, Lowell MA
09.2019 - 08.2021
- Managed and led activities promoting growth in mental, emotional and educational areas
- Supervised individuals in small group atmosphere to cultivate safety, independence and structure
Dietary Aide
Sunny Acres, Chelmsford MA
01.2019 - 03.2020
- Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
- Quickly and accurately served specific meals to patients with special dietary needs
Education
Associate’s Degree - Liberal Arts
Middlesex Community College
Lowell, MA05.2023
Skills
- Client advocacy
- Multicultural sensitivity
- Housing assessment
- Clerical work
- Case management
Certification
Recovery Coach certification by Lowell House
Certified Phlebotomy Technician by Lare Institute
Timeline
Housing Case Manager
Lowell Transitional Living Center
07.2022 - 01.2024
Team Member
Mcdonalds, Lowell MA
08.2021 - 07.2022
Group Leader
Community Teamwork Inc, Lowell MA
09.2019 - 08.2021
Dietary Aide
Sunny Acres, Chelmsford MA
01.2019 - 03.2020
Associate’s Degree - Liberal Arts
Middlesex Community College
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