Serena Page
Winthrop,MA
Summary
Proactive Assistant Site Director and Supervisor with extensive experience in staff management, conflict resolution, and operational efficiency. Increased program efficiency by streamlining communication and promoting healthy working relationships. Skilled in record keeping, handling official documents, scheduling, health and safety compliance, and enhancing team productivity through effective training and leadership.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Site Director
For Kids Only Afterschool
01.2024 - Current
- Increased program efficiency by streamlining communication between team members.
- Handled conflict resolution among team members, promoting healthy working relationships within the workforce.
- Assisted Site Director in resolving any unforeseen challenges encountered during daily programming, demonstrating adaptability and creative problem-solving skills.
- Facilitated collaboration among team members through regular meetings and updates, promoting open communication channels.
- Maintained accurate records of all daily activities while adhering to company standards and regulations.
- Trained new team members on site policies and procedures.
- Developed work schedules for team members to maximize shift coverage.
- Coordinated staff and student activities to promote a safe and productive learning environment.
- Kept school in full compliance with established policies, legal requirements and student safety standards.
- Contributed to the development of long-term strategies for improving overall operational efficiency at the site level.
Supervisor
Twist and Shake
05.2017 - 12.2023
- Oversaw daily operations of the store, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Group Leader
For Kids Only Afterschool
12.2018 - 05.2023
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Mentored team members to enhance their skillsets, resulting in higher-quality work and improved job satisfaction.
- Attended staff development meetings and workshops and applied information from those events into daily activities.
Education
Bachelor of Arts - Psychology
Salem State University
Salem06.2026
High School Diploma -
Winthrop High School
Winthrop06.2017
Skills
- Health and safety compliance
- Scheduling and Coordination
- Staff Management
- Attention to Detail
- Excellent Communication
- Filing and data archiving
Affiliations
- Theta Phi Alpha
Certification
- CPR/ First Aid
- EEC Essentials
Timeline
Assistant Site Director
For Kids Only Afterschool
01.2024 - Current
Group Leader
For Kids Only Afterschool
12.2018 - 05.2023
Supervisor
Twist and Shake
05.2017 - 12.2023
Bachelor of Arts - Psychology
Salem State University
High School Diploma -
Winthrop High School
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