Serena Reitano
Lowell
Summary
Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Parkland Medical Center
Derry
2024.05 - Current
- Various LNA duties.
- 15-minute checks to ensure patient safety.
- Engaged patients in therapeutic activities designed to enhance mental wellness and social skills.
- CPI certified - received advanced training on identifying agitation in patients and how to effectively de-escalate them in a timely manner.
Certified Nursing Assistant
Dyouville Senior Care
Lowell
2023.01 - 2024.05
- CNA duties as defined by board of nursing scope of practice.
Medical Assistant
Pelham Healthcare Associates
Pelham
2022.03 - 2022.12
- Room patients, med rec, problems/Hx, vital signs
- Administer vaccines, blood glucose, urinalysis, PT/INR, HbA1C, autoclave, EKG
- Document all labs done, colonoscopy referrals, immigration paperwork
Host
Brothers Sports Bar and Grille
Dracut
2020.08 - 2022.03
- Assisted staff by serving food and beverages or bussing tables.
- Engage guests with a friendly, welcoming, and professional personality to establish a rapport.
- Stayed attentive to server availability and table turnover to quickly seat guests, and managed guest expectations by relaying information regarding hours, wait times, and specials.
Cashier
Market Basket
Lowell
2020.02 - 2020.08
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Issued receipts, refunds, credits or change due to customers.
- Welcomed customers, offering assistance to help find store items.
- Performed other duties as assigned by management.
Education
Bachelor of Science - Nursing
Chamberlain University
Chicago, IL2028-03
High school diploma -
Greater Lowell Technical High school
Tyngsborough, MA06.2023
Some College (No Degree) - Nursing
New England College
Henniker, NHSkills
- Customer service
- Time management
- Team collaboration
- Psychosocial support
- Conflict resolution
- Social services
- Problem-solving aptitude
- Excellent customer service skills
- Interpersonal skills
- Problem-solving abilities
- First Aid/CPR
- Excellent communication
- Customer service expertise
Certification
- BLS, American Heart Association, 06/30/25
- CPI, 06/07/26
- CNA/LNA, #073115-24
Timeline
Mental Health Technician
Parkland Medical Center
2024.05 - Current
Certified Nursing Assistant
Dyouville Senior Care
2023.01 - 2024.05
Medical Assistant
Pelham Healthcare Associates
2022.03 - 2022.12
Host
Brothers Sports Bar and Grille
2020.08 - 2022.03
Cashier
Market Basket
2020.02 - 2020.08
Bachelor of Science - Nursing
Chamberlain University
High school diploma -
Greater Lowell Technical High school
Some College (No Degree) - Nursing
New England College