Serene Teng
Malden
Summary
IT support professional with expertise in information systems and a proven track record in delivering first-level support. Skilled in process documentation and collaboration to enhance IT operations. Committed to facilitating user engagement across various technology platforms.
Overview
3
3
years of professional experience
Work History
IT Support Specialist Internship
China Construction Bank Branch in Lianjiang
Fuzhou
05.2022 - 08.2025
- Supported team members in setting up and troubleshooting workstations and applications.
- Assisted with updating internal documentation and guides for common software tools.
- Helped maintain network equipment and user access permissions.
- Participated in regular system maintenance and updates to minimize issues for staff.
Academic Project — IT Systems Support Simulation
Northeastern University
Boston
01.2024 - 04.2024
- Simulated help desk environment to support students and faculty using Windows and mac-OS systems.
- Documented common troubleshooting steps and created user guides for Office 365 tools.
- Participated in team effort to configure virtual machines and deploy software across multiple user profiles.
- Practiced submitting and resolving mock support tickets to improve communication and troubleshooting workflow.
Education
Master of Science - Information Systems
Northeastern University
Boston, MA12-2024
Bachelor of Science - Information Management And Information System
Fuzhou University
Fuzhou, China07-2021
Skills
Technical Support (Windows, MS Office 365)
Hardware Setup & Troubleshooting
Remote Tools (TeamViewer, RDP)
Basic Networking & System Maintenance
Eager to learn and support diverse teams
Timeline
Academic Project — IT Systems Support Simulation
Northeastern University
01.2024 - 04.2024
IT Support Specialist Internship
China Construction Bank Branch in Lianjiang
05.2022 - 08.2025
Master of Science - Information Systems
Northeastern University
Bachelor of Science - Information Management And Information System
Fuzhou University
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