Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Serenity Moon

Williamstown

Summary

Dynamic and dedicated professional with a strong background in customer service at Jiminy Peak Mountain Resort. Proven ability to enhance customer satisfaction through effective communication and cash handling. Recognized for maintaining high cleanliness standards as a Maid at Berkshire Valley Inn, demonstrating integrity and a commitment to excellence in all tasks.

Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.

Overview

1
1
year of professional experience

Work History

Cashier

Jiminy Peak Mountain Resort
11.2024 - 04.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Maid

Berkshire Valley Inn
06.2024 - 11.2024
  • Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
  • Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
  • Disinfected bathrooms and removed mold from shower stalls and bathtubs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Education

Metal Fabrication

Charles H. McCann Technical School
North Adams, MA
06-2022

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Customer relations
  • Payment processing
  • Product restocking
  • Issue resolution
  • Complex Problem-solving

Interests

  • Music
  • Baking
  • I like working with my hands and fixing things
  • Crafting and DIY Projects
  • Gardening

Timeline

Cashier

Jiminy Peak Mountain Resort
11.2024 - 04.2025

Maid

Berkshire Valley Inn
06.2024 - 11.2024

Metal Fabrication

Charles H. McCann Technical School

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Serenity Moon