Results-driven dispatch professional with expertise in managing logistics and enhancing delivery efficiency. Proven track record of exceeding key performance metrics while ensuring exceptional customer service.
Overview
9
9
years of professional experience
Work History
Dispatch
SVB Trucking
Sacramento, CA
01.2026 - Current
Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
Achieved timely dispatch of orders using effective time management strategies during the picking process.
Managed the receipt, storage, and dispatch of goods to ensure timely delivery to customers.
Tracked shipments from dispatch through delivery to verify timely arrival.
Boosted operational efficiency by consistently meeting or exceeding key performance metrics in dispatch activities.
Processed customer orders quickly and accurately to meet dispatch targets.
Owner
Pacific Express
Sacramento, CA
04.2020 - 04.2024
Developed and implemented operational strategies to enhance delivery efficiency.
Managed logistics coordination, ensuring timely and accurate shipment of goods.
Oversaw customer service initiatives, improving client satisfaction and retention rates.
Trained and mentored staff on best practices for freight handling and safety protocols.
Analyzed market trends to identify opportunities for service expansion and improvement.
Managed day-to-day business operations.
Owner/Operator Truck Driver
Apollo Brothers Corp
Sacramento, CA
10.2017 - 07.2023
Delivered freight efficiently across diverse routes, ensuring timely arrivals and adherence to schedules.
Conducted routine vehicle inspections, maintaining safety standards and compliance with regulations.
Collaborated with dispatch team to optimize delivery routes, reducing transportation costs.
Trained new drivers on safe driving practices and operational protocols.