Summary
Overview
Work History
Education
Skills
Timeline
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Seth Kwame Addo-Zizer

Malden

Summary

Dynamic and Goal oriented professional with a strong background in psychology, sales management and business development, and also with a proven track record at Vanguard Assurance Company. Adept at building and maintaining client relationship, developing strategic sales initiatives, driving business growth and managing client portfolios. A confident team leader with strong negotiation skills, analyzing risks and, ensuring client satisfaction. Results-driven and highly adaptable, I thrive in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Pro Park Inc.
Boston, MA
01.2025 - Current
  • Assist customers with parking-related inquiries,directions, and payment processing to ensure a smooth experience.
  • Monitor parking areas, enforce company policies and ensure vehicles are parked safely and in the designated spots.
  • Handle customers complaints, troubleshoot issues, and provide prompt solutions to enhance satisfaction and service efficiency.
  • Assist customers with ticket validation, fee calculations, and payment processing while maintaining accurate records.

Marketing Officer

Vanguard Assurance Company Limited, Ghana
Accra, Ghana
03.2020 - 03.2024
  • Develop and execute sales strategies to drive business growth.
  • Manage clients portfolios, providing advisory services on insurance policies and prospect new business opportunities to expand market share.
  • Handle bank transactions and claims on behalf of the branch
  • Prepare branch petty cash

Sales Manager

Milife Insurance Company Limited, Ghana
Accra, Ghana
03.2016 - 02.2020
  • Managed a sales team of 15 professionals, ensuring consistent performance.
  • Recruited and trained financial advisors to enhance sales productivity.
  • Conduct a weekly team meetings and sales performance reviews.
  • Provide ongoing training to improve team capabilities and market penetration.

Corporate Risk Executive /Underwriter

Vanguard Assurance Company Limited, Ghana
Accra, Ghana
09.2012 - 02.2016
  • Take part in industry conferences to stay informed on emerging risks, challenges, and best practices in underwriting management, and adhering to company policies.
  • Analyzed background information about clients to assessed potential risk in other to generate fair premiums.
  • Provide advisory services to clients while maintaining the company's financial objectives and risk tolerance levels.
  • Optimized policy structures by conducting comprehensive coverage reviews for existing clients, as well as resolving all forms of complaints and inquiries.

Education

Master of Science - Insurance And Business Continuity

Kwame Nkrumah University Of Science And Technology
Kumasi, Ghana
11-2023

Bachelor of Science - Psychology

University of Cape Coast
Cape Coast, Ghana
05-2012

Skills

  • Effective communicator with strong interpersonal skills
  • Confident team leader with excellent negotiation abilities
  • Analytical thinker with problem solving expertise
  • Highly adaptable and able to work under minimal supervision
  • Confident and Persuasive team builder
  • Results-driven with strategic and dynamic approach to work

Timeline

Customer Service Representative

Pro Park Inc.
01.2025 - Current

Marketing Officer

Vanguard Assurance Company Limited, Ghana
03.2020 - 03.2024

Sales Manager

Milife Insurance Company Limited, Ghana
03.2016 - 02.2020

Corporate Risk Executive /Underwriter

Vanguard Assurance Company Limited, Ghana
09.2012 - 02.2016

Master of Science - Insurance And Business Continuity

Kwame Nkrumah University Of Science And Technology

Bachelor of Science - Psychology

University of Cape Coast

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Seth Kwame Addo-Zizer