Summary
Overview
Work History
Education
Skills
References
Reference
Reference
Reference
Timeline
Generic

Setsabile Pearl Zitsile Dlamini

Manzini,MA

Summary

Adept at troubleshooting and user technical support, I leveraged my skills at the University of Eswatini to enhance system efficiency and provide exceptional customer service. My experience spans from web design to network maintenance, showcasing a blend of technical proficiency and adaptability. This unique combination has consistently driven improvements in technology management and user satisfaction. Technical professional with background in system maintenance and repair, ready to contribute to dynamic team. Proven ability to adapt to changing needs and deliver reliable results. Highly skilled in technical diagnostics and collaborative problem-solving.

Overview

10
10
years of professional experience

Work History

Technician

University Of Eswatini
02.2022 - Current
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Assessed system hardware and software to reduce lag time and improve overall speed.
  • Performed maintenance tasks on computers and networks.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Providing technical support in short course provided by the institution namely (COTE) Programme

Consulting Web Designer

University Of Eswatini
07.2020 - 12.2021
  • Designed user interface and integrated into content management system to meet client specifications.

Volunteer

University Of Eswatini
01.2020 - 04.2020
  • Adhered to organization procedures and instructions to maintain safety.
  • Answered incoming telephone calls, took down messages, and provided information.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Configured hardware, devices and software to set up work stations for employees.
  • Answered and triaged requests for assistance in order to provide top-notch support.

I.T Intern

University Of Eswatini
07.2019 - 12.2019
  • Helped in building the university's new website using WordPress as a personal project together with a supervisor
  • Conducted field visits and met corporate customers for organizational development
  • Used existing and new software innovations to deliver on objectives and maximize corporate revenue and support

I.T Intern

Raleigh Fitkin Memorial Hospital
08.2018 - 09.2018
  • Worked with an I.T officer and Technician to resolve Network and maintenance problems, to improve operations and provide exceptional customer service
  • As an I.T intern I was taught to every aspect of the network, the hardware that the hospital had, the wireless network, the applications the hospital had for the purpose of helping in troubleshooting, solving problems that may arise and helping the users with any and all problems that were I.T related
  • This time i went back as a requirement to be able to acquire a degree

I.T Intern

Computronics Computronics House, Somhlolo Road, Mbabane, Esw
02.2016 - 03.2016
  • Although the time was short with this company I worked with an I.T officer as part of the maintenance officers for retail stores all over the country
  • We would receive call requests for assistance with mostly point of sale systems
  • We also maintained their severs and fixed any errors they had and updating not only the software but the hardware as well

I.T Intern

Raleigh Fitkin Memorial Hospital
04.2015 - 10.2015
  • Worked with an I.T officer and Technician to resolve Network and maintenance problems, to improve operations and provide exceptional customer service
  • As an I.T intern I was taught to every aspect of the network, the hardware that the hospital had, the wireless network, the applications the hospital had for the purpose of helping in troubleshooting, solving problems that may arise and helping the users with any and all problems that were I.T related

Education

Master of Science - Computer Science

University of Eswatini
Kwaluseni
10-2025

Bachelor of Science - Computer Science

Eswatini Medical Christian University
Mbabane, Hhohho Region
2019

Advanced Diploma - Computing

Institute Of Development Management, Swaziland
Manzini
2015

High School Diploma -

Inkhanyeti School
Manzini, Manzini
2011

Skills

  • Customer Service
  • User technical support
  • Troubleshooting
  • Vehicle operation
  • Web Design
  • Website management
  • Networking background
  • Networking issues
  • Software updates

References

NAME : Thandi Gama

POSITION HELD : I.T Technician

CONTACT NUMBER : +268 76612181

COMPANY NAME : RFM Hospital

EMAIL: thandig@enhicare.com

Reference

NAME : Muzwadile Makhubu

POSITION HELD : Lecturer

CONTACT NUMBER : +268 76076763

COMPANY NAME : Eswatini Medical Christian University

EMAIL : makhubu.muzwa@gmail.com

Reference

NAME : Nkosinathi Dlamini

POSITION HELD : I.T Manager

CONTACT NUMBER : +268 76053646

COMPANY NAME: Computronics Systems

EMAIL : nathi@computronics.sz

Reference

 

NAME : Dr. Talent Rugube 

POSITION HELD : Multimedia Co-ordinator 

CONTACT NUMBER :+268 7860 6220

COMPANY NAME: University of Eswatini 

EMAIL : trugube@uniswa.sz

Timeline

Technician

University Of Eswatini
02.2022 - Current

Consulting Web Designer

University Of Eswatini
07.2020 - 12.2021

Volunteer

University Of Eswatini
01.2020 - 04.2020

I.T Intern

University Of Eswatini
07.2019 - 12.2019

I.T Intern

Raleigh Fitkin Memorial Hospital
08.2018 - 09.2018

I.T Intern

Computronics Computronics House, Somhlolo Road, Mbabane, Esw
02.2016 - 03.2016

I.T Intern

Raleigh Fitkin Memorial Hospital
04.2015 - 10.2015

Master of Science - Computer Science

University of Eswatini

Bachelor of Science - Computer Science

Eswatini Medical Christian University

Advanced Diploma - Computing

Institute Of Development Management, Swaziland

High School Diploma -

Inkhanyeti School

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Setsabile Pearl Zitsile Dlamini