Seun ShittaBey
Taunton
Summary
Dynamic Senior Field Service Engineer with EMD Millipore Corporation, excelling in client relationship building and troubleshooting. Proven expertise in field diagnostics and preventative maintenance, ensuring optimal equipment performance. Recognized for enhancing customer satisfaction through effective issue resolution and training, while adeptly managing complex technical challenges in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Senior Field Service Engineer -BioTech
EMD Millipore Corporation
02.2022 - Current
- Exceptional Customer Care: Build and maintain positive relationships with customers by providing outstanding service, ensuring customer satisfaction, and resolving issues effectively.
- Technical Support: Offer expert assistance to customers in installing, maintaining, validating, and repairing systems. Respond to technical inquiries promptly, providing solutions to complex issues.
- Issue Resolution and Coordination: Lead and resolve complex technical issues, coordinating rapid response on service-related problems for both internal and external customers.
- Collaboration: Partner effectively with customers and colleagues, ensuring clear communication and a cooperative approach to resolving issues.
- System Design Improvement: Report any system design issues and contribute to improving tool performance and efficiency.
- Training: Prepare and conduct service-related training sessions for both internal and external customers, ensuring they are well-equipped to operate and maintain the systems.
- Service Documentation: Prepare detailed service reports in a timely manner to document issues, actions taken, and resolution, ensuring all parties are informed and proper records are kept.
- IT Support for Bio Analytics: Assist in resolving IT-related issues for Bio Analytics system installations, ensuring seamless integration and operation.
- Compliance and Safety: Follow all company protocols, ensuring compliance with safety policies, procedures, guidelines, and relevant laws.
- Preventative Maintenance: Schedule and deliver preventative maintenance services to maximize uptime and optimize equipment performance.
- Field Service Support and Relationship Management: Handle all aspects of field service support, including installations, repairs, preventative maintenance, and ensuring customers receive detailed reports outlining actions taken.
Field Service Specialist
Xerox Corporation
09.2018 - 02.2022
- Exceptional Customer Care: Build and nurture positive relationships with customers by providing outstanding service. Ensure customers are satisfied with the performance of their Xerox equipment and resolve issues promptly and effectively.
- Installation, Maintenance, and Repair: Install, configure, and perform maintenance on Xerox printers, copiers, and other related equipment. Provide hands-on troubleshooting and repair services to ensure equipment operates at peak performance.
- Technical Support & Troubleshooting: Respond to service requests, diagnose technical problems, and offer on-site solutions for Xerox products. Resolve complex issues to minimize equipment downtime.
- Preventative Maintenance: Schedule and conduct routine preventative maintenance to ensure maximum uptime of Xerox equipment, reducing the likelihood of future malfunctions.
- Service Documentation & Reporting: Complete service reports and maintain accurate records of repairs, maintenance, and upgrades. Document issues and solutions to ensure continuous improvement and knowledge sharing.
- Customer Training: Provide training to customers on the proper use, maintenance, and operation of Xerox equipment, ensuring they fully understand how to maximize the benefits of the system.
- Issue Resolution & Rapid Response: Lead the resolution of service-related issues, coordinating rapid responses to both internal and external customer needs to minimize service interruptions.
Senior Field Engineer
Retrofit
04.2012 - 09.2018
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Scheduled service calls according to customer location and urgency of need.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
Education
Associate of Science - Electronic Engineering
University Of Pretoria
Pretoria,South Africa08-2009
Associate of Science - Technologists
Yaba College of Technology
Lagos,Nigeria07-2005
Bachelor of Science - Computer Engineering
University of Ado Ekiti
Ado Ekiti, Nigeria04-2003
Skills
- Advanced technical troubleshooting and system analysis in high-complexity environments
- Expertise in designing, analyzing, and implementing system improvements
- Passion for exploring new technologies and integrating them to optimize systems
- Skilled in maintaining compliance with regulatory and operational standards
- Exceptional ability to manage projects, resources, and external partnerships
- Experience in developing and maintaining detailed documentation for projects and services
- Strong leadership in managing projects from initiation through to successful completion
- Focus on improving process efficiency, minimizing downtime, and enhancing customer satisfaction
Timeline
Senior Field Service Engineer -BioTech
EMD Millipore Corporation
02.2022 - Current
Field Service Specialist
Xerox Corporation
09.2018 - 02.2022
Senior Field Engineer
Retrofit
04.2012 - 09.2018
Associate of Science - Electronic Engineering
University Of Pretoria
Associate of Science - Technologists
Yaba College of Technology
Bachelor of Science - Computer Engineering
University of Ado Ekiti
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