Sevannah Corcoran
Stoneham
Summary
Dynamic customer service professional with a strong foundation in service delivery and proven multitasking abilities. Expertise in fostering professional relationships that enhance profitability and drive business results, complemented by a creative approach to problem-solving and a commitment to achieving win-win outcomes through tact and diplomacy. Collaborative team player thriving in competitive, fast-paced environments, consistently delivering polished responses to customer inquiries while implementing effective customer service policies.
Overview
8
8
years of professional experience
Work History
Educator
Lululemon
12.2022 - Current
- Educate guests on products.
- Connect and engage with guests.
- Assess guest needs.
- Create a seamless guest experience.
- Support guests and team members.
- Use in store technology.
Server
Winchester Country Club
09.2022 - 12.2022
- Provided high end service through professionalism.
- Performed in a fast paced work environment while working alongside other staff members.
- Organized inventory and kept record of sales.
- Took food and beverage orders from members.
- Set dining tables according to type of event and service standards.
- Created a welcoming and warm atmosphere for members.
Summer Camp Counselor
YMCA
06.2022 - 08.2022
- Communication, counseling, and leadership skills.
- Empathy, humor, and persuasion to gain respect of campers.
- Ensured that camp policies were enforced and campers were safe.
- Maintained a schedule for campers.
Patient Care Technician
Emerson Hospital
01.2022 - 04.2022
- Reported to the Director or Medical Surgical Nursing.
- Provided assistance with nursing care of patients as needed under the direction and supervision of licensed nursing personnel.
- Nursing care provided in accordance with the stated philosophy and standards established by the Nursing Services Department and regulatory agencies.
- Accountable for the aspects of nursing care directed to provide within the scope of practice.
Customer Service Rep
Chick Fil A
Woburn, MA
04.2019 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with special order requests and arranging food pick-up.
- Responded to customer requests for products, services and company information.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Recommended products to customers, thoroughly explaining details.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Carried out day-to-day duties accurately and efficiently.
Referee
Stoneham Soccer Club
Stoneham, MA
01.2018 - 01.2019
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Ensured a safe, fun, social and fair environment for all players.
- Understood and kindly and fairly enforced the soccer league rules.
- Communicated with the training referee regarding any equipment, rule issues, player issues, etc.
Education
Bachelor of Science - Sports Movement Science
Salem State University
Salem, MA05-2025
High school diploma - undefined
Stoneham High School
Stoneham, MA06-2021
Skills
- Innovative problem solving
- Experienced in point-of-sale technology
- Effective multitasking
- Responsible
- Experienced in software tools
- Leadership
- Effective communication
- Relationship building
- Problem-solving
- Team collaboration
Timeline
Educator
Lululemon
12.2022 - Current
Server
Winchester Country Club
09.2022 - 12.2022
Summer Camp Counselor
YMCA
06.2022 - 08.2022
Patient Care Technician
Emerson Hospital
01.2022 - 04.2022
Customer Service Rep
Chick Fil A
04.2019 - 08.2021
Referee
Stoneham Soccer Club
01.2018 - 01.2019
High school diploma - undefined
Stoneham High School
Bachelor of Science - Sports Movement Science
Salem State University