Shadae Robinson
Boston
Summary
Dependable, serving diverse needs through active communication and responsive engagement. Skilled at analyzing databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Positive attitude and eager to learn. Ready to bring these skills to your team.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
New England Baptist Hospital
05.2022 - Current
- Delivered support to medical staff in completion of patient paperwork.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Providing excellent customer service by promptly answering patient inquiries.
- Greeted and assisted patients with check-in procedures.
- Responded to inquiries by directing calls to appropriate personnel.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Trained new staff on filing, phone etiquette and other office duties.
- Facilitated communication between patients and various departments and staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Engaged with patients to provide critical information.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Gained strong leadership skills by managing projects from start to finish.
Cashier
Tuskegee Do It Center
09.2023 - 01.2024
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with floor team and managers to meet wide range of customer needs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Stocked, tagged and displayed merchandise as required.
- Welcomed customers and helped determine their needs.
- Performed cash, card and check transactions to complete customer purchases.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Built relationships with customers to encourage repeat business.
Crew Member
Five Guys
09.2021 - 01.2022
- Collaborated with team members to complete orders.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Stocked shelves to organize aisles in assigned department.
- Worked well with teammates and accepted coaching from management team.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Seasonal Worker
UPS
07.2019 - 08.2019
- Operated equipment while observing standard safety procedures.
- Monitored and tracked shipment progress to confirm on-time delivery.
- Maintained clean, orderly work environment free of hazards.
- Followed safety regulations to maintain safe work environment.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Inspected load security and checked for damages.
- Prioritized urgent shipments as needed to ensure that critical packages were delivered promptly without compromising other scheduled deliveries.
- Contributed to team success by effectively communicating with dispatchers, managers, and coworkers to address issues or concerns.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
- Ensured accurate documentation of all necessary paperwork required for each delivery, including signatures and proof of delivery slips.
Babysitter
Freelance
04.2015 - 08.2019
- Assisted with light housekeeping duties as well as running errands.
- Communicated with parents regarding children's progress and development, raising any issues.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children basic life skills, manners and personal hygiene.
- Guided school homework and read bedtime stories to support development.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Encouraged children to be understanding and patient with others.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Monitored children's play activities to verify safety.
- Collaborated closely with parents regarding behavioral issues implementing strategies that improved overall behavior patterns.
- Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment for all children under care.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Played games, worked on puzzles, and read books to young children.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Social Media Manager
Grlz Radio
09.2017 - 07.2018
- Streamlined content creation processes, improving efficiency while maintaining quality standards.
- Fostered positive relationships with key business journalists in national and trade publications.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Increased brand awareness by developing and implementing effective social media strategies.
- Developed and promoted corporate brand, images and identity to media and public.
- Suggested and implemented new features to develop brand awareness.
Photographer's Assistant
Dreamland Wax Museum
07.2017 - 08.2017
- Photographed high-quality images for various print and digital projects.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
- Monitored trends in photography to stay current in industry.
- Captured stunning images for variety of projects.
- Edited, toned, captioned, and uploaded photographs for publication.
- Managed and organized photo database using consistent naming conventions and key-wording for search optimization.
- Shot photographs in controlled lab, field, and remote environments.
- Used image processing algorithms to reduce motion blur and enhance color, contrast and light range.
- Offered image proofs to help clients choose best photos from shoot.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Gained strong leadership skills by managing projects from start to finish.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Cultivated interpersonal skills by building positive relationships with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Science - Biology
Tuskegee University
Tuskegee, AL12.2026
High School Diploma -
Melrose High School
Melrose, MA05.2019
No Degree - College/ SAT Prep
Balfour Academy
Boston, MA07.2018
Skills
- Resource Allocation
- Resolving Problems
- System Updating
- Business Management Principles
- Patient Needs Assessment and Referral
- Health Information Access Management
- Insurance Billing
- Calm and Effective Under Pressure
- Patient Intake
- Relationship Building
- Customer Service
- Team Collaboration
Timeline
Cashier
Tuskegee Do It Center
09.2023 - 01.2024
Patient Access Representative
New England Baptist Hospital
05.2022 - Current
Crew Member
Five Guys
09.2021 - 01.2022
Seasonal Worker
UPS
07.2019 - 08.2019
Social Media Manager
Grlz Radio
09.2017 - 07.2018
Photographer's Assistant
Dreamland Wax Museum
07.2017 - 08.2017
Babysitter
Freelance
04.2015 - 08.2019
Bachelor of Science - Biology
Tuskegee University
High School Diploma -
Melrose High School
No Degree - College/ SAT Prep
Balfour Academy
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