Shadyah Cruz
Holbrook
Summary
Youth program coordinator with a successful history at Roxbury Tenants of Harvard, enhancing leadership and social-emotional skills. Expertise in event coordination and relationship building fosters inclusive environments that promote personal growth. Strong problem-solving abilities ensure effective management of logistics for successful program delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Teen Center Coordinator
Roxbury Tenants of Harvard
Boston
07.2024 - Current
- Coordinated events and managed logistics, ensuring a safe and inclusive environment for teens.
- Developed and led youth programs to enhance leadership and social-emotional skills, fostering personal growth.
- Facilitated workshops and collected feedback to improve youth engagement and program effectiveness.
Group Leader
QCare (Lincoln Hancock)
Quincy
01.2024 - 06.2024
- Led daily activities, supervised students, and provided individualized support to enhance learning outcomes.
- Maintained attendance, prepared materials and snacks, and ensured safety to create a secure environment.
Cashier / Customer Service Associate
Burlington Coat Factory
Braintree
07.2021 - 06.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Delivered customer service, processed payments and returns, supported daily store operations.
- Assisted customers with product selection and inquiries on merchandise.
- Maintained cleanliness and organization of checkout area and store displays.
Assistant School Age Group Leader
Randolph AM/PM Program
Stoughton
04.2022 - 01.2024
- Supervised children during before/after school hours, facilitating structured activities that promoted social engagement and skill development.
- Managed transitions and sign-in/sign-out procedures while supporting behavior management to ensure a safe and organized environment.
SACC Group Leader
Somerville YMCA
Somerville
05.2023 - 08.2023
- Facilitated summer and after-school programs for grades K-8, enhancing student engagement.
- Supervised field trips and managed daily routines, ensuring safety and organization.
Camp Counselor
Old Colony YMCA
Stoughton
06.2022 - 08.2022
- Led outdoor activities and team-building exercises to foster teamwork and engagement among campers.
- Maintained camper safety while promoting positive group dynamics and inclusivity.
- Supervised daily activities for campers, ensuring safety and engagement.
- Planned and led recreational activities, fostering teamwork and creativity.
- Assisted with conflict resolution among campers, promoting positive interactions.
Education
Master of Social Work -
Simmons University
Boston, MA05-2026
Bachelor of Arts - Human Services
University of Massachusetts Boston
Boston, MA05-2024
Skills
- Youth Program Development
- Active Listening
- Behavior Management
- Microsoft Office
- Creativity
- Relationship Building
- Problem-Solving
- Patience
- Event coordination
Volunteer Experience
Boys & Girls Club of Dorchester - Walter Denney Youth Center, Camp Counselor Volunteer, 2017
Certification
- CPR/AED Certification — American Red Cross (2025)
Timeline
Teen Center Coordinator
Roxbury Tenants of Harvard
07.2024 - Current
Group Leader
QCare (Lincoln Hancock)
01.2024 - 06.2024
SACC Group Leader
Somerville YMCA
05.2023 - 08.2023
Camp Counselor
Old Colony YMCA
06.2022 - 08.2022
Assistant School Age Group Leader
Randolph AM/PM Program
04.2022 - 01.2024
Cashier / Customer Service Associate
Burlington Coat Factory
07.2021 - 06.2024
Master of Social Work -
Simmons University
Bachelor of Arts - Human Services
University of Massachusetts Boston