Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaelyn Danforth

Norton

Summary

Dynamic and detail-oriented professional with a strong background in customer service from Kohls Department Store and front of house restaurant experience with Chateau. Proven ability to effectively multitask and handle complaints with patience and empathy. Committed to creating positive experiences, enhancing customer loyalty, and fostering an inviting environment. Skilled in payment processing and interactive communication and conflict resolution.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Hostess

Chateau Restaurant
07.2024 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Bagged and checked orders for delivery and/or pick-up.

Seasonal Field Hand

Wards Berry Farm
07.2023 - 01.2024
  • Assisted with planting and cultivating, contributing to successful crop cycles.
  • Coordinated with team members for seamless execution of farm tasks.
  • Prepared fields for planting, optimizing soil conditions for best growth.
  • Collaborated with farm management to plan seasonal activities.
  • Promoted a safe working environment with strict adherence to safety guidelines, reducing workplace accidents significantly.
  • Demonstrated adaptability by quickly learning new skills and taking on additional responsibilities as needed to support the team''s success.
  • Planted, cultivated and harvested various types of trees, shrubs, and plants.
  • Harvested fruits and vegetables and prepared for sale or shipping.

Swim Lesson Instructor

Goldfish Swim School
11.2022 - 05.2023
  • Increased student confidence in the water through positive reinforcement and gradual progression of skills.
  • Contributed to a safe and enjoyable learning environment by enforcing pool rules and maintaining constant supervision of students.
  • Developed engaging lesson plans focusing on fundamental swimming techniques, water safety, and stroke improvement.
  • Enhanced swim lesson effectiveness by incorporating various teaching methods and styles tailored to individual student needs.
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Provided exceptional customer service to parents, addressing concerns and providing regular progress updates on child''s swimming skills.
  • Promoted a culture of inclusiveness by adapting lesson plans to accommodate students with different abilities or special needs.

Sales Associate

Kohls Department Store
06.2022 - 05.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Education

Certificate Of Completion - Real Estate

New England Real Estate Academy
Virtual
02.2025

High School Diploma -

Norton Highschool
Norton, MA
05.2024

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Detail-oriented
  • Interactive communication skills
  • Payment processing
  • Complaint handling
  • Service prioritization

Certification

New England Real Estate Academy certification of salesperson course completion.

Timeline

Hostess

Chateau Restaurant
07.2024 - Current

Seasonal Field Hand

Wards Berry Farm
07.2023 - 01.2024

Swim Lesson Instructor

Goldfish Swim School
11.2022 - 05.2023

Sales Associate

Kohls Department Store
06.2022 - 05.2023

Certificate Of Completion - Real Estate

New England Real Estate Academy

High School Diploma -

Norton Highschool

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Shaelyn Danforth