Summary
Overview
Work History
Education
Skills
Certification
Languages
Section name
Timeline
Generic

Shaina Jouthe

Randolph

Summary

Caring Patient Advocate with successful background working as positive intermediary between hospitals and patients undergoing treatment. Excellent communication and problem-solving abilities. Bringing 1 years of experience in field.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Medical Secretary

Mass General Hospital
04.2024 - Current
  • Managed patient scheduling and appointment confirmations to enhance operational efficiency.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Assisted in billing and coding procedures, ensuring accuracy of patient information for insurance claims.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Conducted financial assessments to identify client needs and develop tailored payment plans.

Patient Observer

Patient Care Tech
10.2022 - Current
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Collected and analyzed patient feedback to evaluate to nurse for quality of care.
  • Entered details into computer systems and managed database of information.
  • Answered phone promptly and directed incoming calls to correct offices.


Unarmed Security Guard

Securitas Security Services USA
02.2022 - 08.2023


  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Monitored premises to ensure safety and security of personnel and property.
  • Prepared detailed reports on incidents, observations, and irregularities for management review.
  • Assisted visitors and customers to provide directions, answer questions and meet requests.

Amazon

Warehouse
01.2022 - 09.2022
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Worked effectively in fast-paced environments.

Education

High School Diploma -

Randolph High School
70 Memorial Pkwy, Randolph, MA 02368
06.2022

Skills

  • Clinical Safety
  • Procedure Monitoring
  • Clinical Education

Certification

  • CNA - Certified Nurse Assistant
  • CPhT - Certified Pharmacy Technician
  • Certified patient observer,

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Native or Bilingual

Section name

 my computer skills are quite strong. i have experience working with some of the most commonly used software programs, such as Microsoft Word and Excel, which suggests that i have a good understanding of basic computer functionality. Additionally, my experience indicates that i am comfortable using a computer and can handle various tasks with ease.

Timeline

Medical Secretary

Mass General Hospital
04.2024 - Current

Patient Observer

Patient Care Tech
10.2022 - Current

Unarmed Security Guard

Securitas Security Services USA
02.2022 - 08.2023

Amazon

Warehouse
01.2022 - 09.2022

High School Diploma -

Randolph High School

Similar Profiles

CREATE PROFILE
Shaina Jouthe