Shainna Lovell-miller
Brockton
Summary
Seasoned Senior Shift Supervisor known for high productivity and efficient task completion. Possess specialized skills in team leadership, inventory management, and conflict resolution. Excel at communication, problem-solving, and time management to ensure smooth operations and team coordination.
Motivational Supervisor with many years of experience
Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
18
18
years of professional experience
2007
2007
years of post-secondary education
Work History
Senior Shift Supervisor
Club demonstration services
Avon
08.2011 - Current
- Supervised daily operations and maintained compliance with company policies.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Trained new employees on product knowledge and customer service techniques.
- Engaged with customers to get them to buy the product we were selling.
- Monitored inventory levels and placed orders to maintain stock availability.
- Resolved customer complaints efficiently to ensure satisfaction and retention.
- Performed administrative tasks such as filing paperwork or ordering supplies.
- Maintained accurate records of employee attendance, performance, and payroll.
- Performed quality control checks throughout the day ensuring accuracy in production output.
- Addressed any customer concerns promptly while providing excellent customer service.
- Supervised the daily operations of a shift team consisting of 10-15 employees.
- Managed inventory levels by restocking shelves when necessary.
- Ensured that all staff followed safety protocols and procedures.
- Responded to customer questions regarding products, prices and availability.
cashier
Wendys Restaurant
West Bridgewater
11.2007 - 05.2013
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Assisted customers with menu selections and special requests.
- Processed transactions accurately and handled cash with care.
- Maintained cleanliness and organization of the dining area.
- Collaborated with team members to ensure smooth service flow.
- Monitored inventory levels for food and supplies as needed.
- Resolved customer complaints promptly and professionally.
- Followed food safety protocols during food handling and service.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Brockton High School
Brockton, MASkills
- Staff training
- Operational compliance
- Inventory management
- Quality control
- Customer engagement
- Employee scheduling
- Conflict resolution
- Team supervision
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Safety protocols
- Workplace safety
- Compliance monitoring
- Motivational skills
- Training and mentoring
- Documentation and reporting
- Staff discipline
- Policy enforcement
- Goal oriented
References
References available upon request.
Timeline
Senior Shift Supervisor
Club demonstration services
08.2011 - Current
cashier
Wendys Restaurant
11.2007 - 05.2013
Brockton High School