Shaly Almeida
Brockton,MA
Summary
Seasoned hospitality professional with extensive experience in hotel and resort operations, delivering exceptional guest service and driving operational excellence. Proven track record in front office management, guest relations, and team leadership across diverse property types. Adept at streamlining processes, enhancing guest satisfaction, and supporting revenue growth. Passionate about hospitality and committed to continuous development, seeking new opportunities to expand expertise and contribute to the success of a dynamic hospitality organization.
Overview
11
11
years of professional experience
Work History
Front Desk Guest Service Agent
Ramada Inn Hotel
10.2024 - Current
- Handled sensitive customer information securely, ensuring the protection of personal data while processing payments or updating records.
- Managed guest inquiries and resolved issues promptly to enhance satisfaction.
- Provided information about local attractions and services to enhance guest experience.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Front Desk Agent
Four Point by Sheraton
10.2021 - 10.2024
- Collaborated with housekeeping staff to coordinate room readiness for arriving guests.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Car Detailer
Toyota of Braintree
01.2018 - 10.2021
- Oversaw comprehensive vehicle cleaning processes, ensuring high standards of quality and presentation.
- Trained and mentored new team members on effective detailing techniques and equipment usage.
- Implemented streamlined workflows to enhance efficiency in vehicle preparation and customer service.
- Conducted thorough inspections to identify detailing needs, resulting in improved customer satisfaction.
Back Office Associate
Market Basket
04.2014 - 12.2019
- Efficiently managed high volumes of incoming correspondence, prioritizing tasks based on urgency and importance.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Brockton High School
Brockton, MA06-2018
Skills
- Reservation management
- Guest relations
- Hospitality services
- Conflict management
- Fluent in American English and Cape Verdean Creole
Timeline
Front Desk Guest Service Agent
Ramada Inn Hotel
10.2024 - Current
Front Desk Agent
Four Point by Sheraton
10.2021 - 10.2024
Car Detailer
Toyota of Braintree
01.2018 - 10.2021
Back Office Associate
Market Basket
04.2014 - 12.2019
High School Diploma -
Brockton High School
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