Shamyra Sierra
West Springfield
Summary
Dynamic and detail-oriented receptionist with proven expertise at the Department of Transitional Assistance. Skilled in data entry and customer relations, I excel in managing front desk operations and enhancing client experiences. Recognized for exceptional organizational skills and effective communication, I consistently support office efficiency and client satisfaction.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
11
11
years of professional experience
Work History
Receptionist
Department of Transitional Assistance
01.2014 - Current
I am responsible for providing administrative and customer service support within a DTA office. This includes tasks like greeting clients, answering phones, managing the reception area, and providing information about DTA programs and services. I also handle data entry, mail distribution, and assist with various administrative duties to support the office's overall operations.
Education
Associate - Human Services
Holyoke Community College
Holyoke, MA06.2016
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Appointment scheduling
- Greeting and seating clients
- Data inputting
- Office administration
- File management
- Administrative support
- Multi-line telephone operation
- Document management
- Clerical support
- Typing speed
- Tech-Savvy
- Information protection
- Staff management
- Front desk operations
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Department of Transitional Assistance
01.2014 - Current
Associate - Human Services
Holyoke Community College
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