Shana Clark
Dunkin' Donuts
Lowell
3
years of professional experience
Enthusiastic customer service representative delivering exceptional service and effective issue resolution. Experienced in inventory management and cash handling. Committed to enhancing customer experiences and driving satisfaction through proactive engagement.
Work History
Customer Service Representative
8 Months- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Operated cash register accurately, ensuring efficient transaction processing for customers.
- Maintained cleanliness and organization of store environment to enhance customer experience.
- Assisted in inventory management by restocking supplies and monitoring product levels.
Instacart Shopper
2 Years- Ensured timely and accurate order fulfillment for customers.
- Communicated effectively with customers to resolve concerns and enhance satisfaction.
- Analyzed store layouts to identify product locations.
- Utilized mobile apps for real-time inventory management and order updates.
Education
High School Diploma
Skills
Customer support
Listening skills
Customer relations
Problem resolution
Relationship building
Order fulfillment
Analytical thinking
Data entry
Timeline
Customer Service Representative
Dunkin' Donuts
01.2026 - CurrentRead More
Instacart Shopper
Instacart
01.2024 - 01.2026Read More
Lowell High School
High School Diploma
Read More