Summary
Overview
Work History
Education
Skills
Timeline
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Shanaya Robles

Randolph,MA

Summary

A skilled multimedia storyteller proficient in Adobe, Canva, and Microsoft software. A dedicated team player who is hardworking and a fast learner.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Floor & Decor
08.2023 - 05.2024
  • Responded to approximately 30 customer needs, issues, and concerns per day over the phone or in person.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs.
  • Mentored 3 new employees on cashier duties and best practices, improving overall staff performance.

Front Desk Agent

Comfort Inn By Choice Hotels
06.2022 - 02.2023
  • Took reservations over phone, in person and via computer for guests and provided confirmation information
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.

Cashier

Best Buy
09.2021 - 06.2022
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Helped customers complete purchases, locate items, and join reward programs
  • Greeted customers and responded to requests for information.

Education

Bachelor of Arts - Comm Studies-Film And Video Arts Production Conc

Bridgewater State University
Bridgewater, MA
05.2024

Associate of Arts - Liberal Arts And General Studies

Bunker Hill Community College
Charlestown, MA
06.2022

Skills

  • Microsoft Word
  • Adobe Software
  • Canva
  • Writing and Editing Scripts
  • Video Editing Software
  • Communications and Media
  • Develop Story Ideas
  • Customer Service
  • Written and verbal communication
  • Complex Problem-Solving

Timeline

Customer Service Representative

Floor & Decor
08.2023 - 05.2024

Front Desk Agent

Comfort Inn By Choice Hotels
06.2022 - 02.2023

Cashier

Best Buy
09.2021 - 06.2022

Bachelor of Arts - Comm Studies-Film And Video Arts Production Conc

Bridgewater State University

Associate of Arts - Liberal Arts And General Studies

Bunker Hill Community College

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Shanaya Robles