Shanaya Robles
Randolph,MA
Summary
A skilled multimedia storyteller proficient in Adobe, Canva, and Microsoft software. A dedicated team player who is hardworking and a fast learner.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Floor & Decor
08.2023 - 05.2024
- Responded to approximately 30 customer needs, issues, and concerns per day over the phone or in person.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored 3 new employees on cashier duties and best practices, improving overall staff performance.
Front Desk Agent
Comfort Inn By Choice Hotels
06.2022 - 02.2023
- Took reservations over phone, in person and via computer for guests and provided confirmation information
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Cashier
Best Buy
09.2021 - 06.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items, and join reward programs
- Greeted customers and responded to requests for information.
Education
Bachelor of Arts - Comm Studies-Film And Video Arts Production Conc
Bridgewater State University
Bridgewater, MA05.2024
Associate of Arts - Liberal Arts And General Studies
Bunker Hill Community College
Charlestown, MA06.2022
Skills
- Microsoft Word
- Adobe Software
- Canva
- Writing and Editing Scripts
- Video Editing Software
- Communications and Media
- Develop Story Ideas
- Customer Service
- Written and verbal communication
- Complex Problem-Solving
Timeline
Customer Service Representative
Floor & Decor
08.2023 - 05.2024
Front Desk Agent
Comfort Inn By Choice Hotels
06.2022 - 02.2023
Cashier
Best Buy
09.2021 - 06.2022
Bachelor of Arts - Comm Studies-Film And Video Arts Production Conc
Bridgewater State University
Associate of Arts - Liberal Arts And General Studies
Bunker Hill Community College