Shane Cotoni
The Friendly Toast Back Bay
Newton
2
Languages
9
years of professional experience
Dedicated bartender with strong multitasking abilities and a team player attitude. Skilled in crafting cocktails, enhancing customer experiences, and managing bar operations. Committed to delivering exceptional service and improving guest satisfaction.
Work History
Bartender
4 Years- Crafting and serving a diverse range of cocktails and beverages to enhance customer experience.
- Managing inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Providing exceptional customer service, catering to the specific and unique needs of every individual guest to ensure a great and welcoming experience.
- Training new bartenders on menu items, bar operations, and customer service standards.
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Managing multiple tables, ensuring timely order delivery and guest satisfaction.
- Collaborating with kitchen staff to ensure accurate food presentations and orders.
- Trained new servers on menu items and service protocols for consistency.
- Demonstrating strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolving customer complaints swiftly, improving overall dining experience satisfaction.
- Handling cash transactions accurately, adhering to financial procedures.
Sales Associate
10 Months- Processed transactions efficiently, ensuring accuracy in cash handling and customer service.
- Assisted customers in product selection, enhancing overall shopping experience.
- Collaborated with team members to achieve sales goals and improve store performance.
- Maintained organized merchandise displays to optimize store layout and accessibility.
Education
High School Diploma
Skills
Strong multitasking
Customer service
Highly reliable
Clear and effective communication
Patience and tolerance
Outgoing personality
Team player attitude
Knowledge on Staple Cocktails and proper garnish etiquette
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
Strong love for music
enjoys singing and is constantly handed control of the music at The Friendly Toast
which guests enjoy and compliment regularly!
Video Gaming
especially fighting games
playing at a semi professional level!
Profficient at tech support
solving many tech issues like wifi
sound systems
and POS system issues at current job!
Timeline
Bartender
The Friendly Toast Back Bay
08.2022 - CurrentRead More
Sales Associate
HomeGoods
11.2017 - 09.2018Read More
Framingham High School
High School Diploma
Read More