Shane D. Landry
Provincetown
Summary
Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 18 years of experience to new professional challenges with growth-oriented organization.
Overview
21
21
years of professional experience
Work History
Program Coordinator
Town of Provincetown - Council On Aging
01.2022 - Current
- Develop and implement ideas for programs serving older adults
- Coordinate scheduling of programs, instructors, volunteers and entertainment
- Host 175 annual programs in the areas of fitness, nutrition, the arts, entertainment, education, health management, games, etc., increasing the number of programs by 28%
- Create and design publicity materials, including monthly newsletter writeups, flyers, and digital content resulting in a 25% increase in event attendance
Program Coordinator
Winter Wednesdays
11.2017 - Current
- Oversee all aspects of the program including a $25,000 budget used to ensure growth and success each year, with a 49% increase in participation from 2022
- Hire and schedule instructors to teach classes offered for free to the community increasing the number of offered classes by 18%
- Create and maintain website, social media sites, press releases, and other form of publicity used for advertising and promoting the program, resulting in a 50% increase in online engagement
- Manage the registration process for over 350 participants among 30 different classes
Clerk
United States Postal Service
04.2021 - 01.2022
- Accurately received, sorted, and distributed all mail/packages daily and in a timely manner, handling an average of 2500 pieces per day
- Assisted customers with all their shipping needs and stamp/supply purchases achieving several perfect 100% scores on mystery shopper surveys
Owner/Manager/Baker
Connie’s Bakery
06.2008 - 04.2020
- Coordinated event details, including cake designs, delivery and service for wedding parties
- Ensured proper sanitation practices while focusing strongly on quality control and outstanding customer service, achieving a 98% customer satisfaction rate
- Trained a new staff of 12 employees each season on proper policies and procedures
- Planned and executed a yearly business plan, increasing sales from 250K to 370K over seven years, representing a 48% growth in revenue
Human Resources Assistant Manager
Crumbs Bake Shop
10.2008 - 02.2010
- Collaborated creatively both as a team and individually to recruit, hire, and train all new employees for 17 locations
- Updated and created new policies and procedures to ensure company growth while adhering to the company's ideals and standards for excellent customer service
- Revitalized internal company newsletter into a creative and entertaining mode of staff communication, increasing employee engagement by 20%
Admissions Event Coordinator/Teaching Assistant/Student Assistant, Clerical
Johnson & Wales University
03.2004 - 02.2007
- Planned, organized, and managed monthly recruiting events for 25 to 300 participants
- Partnered with other departments ensuring perspective students received consistent experiences
- Directed a volunteer team of 30 students that led daily tours and helped prepare larger events
- Assisted chefs in classroom setting and aided in the daily distribution of more than 1000 food items used in culinary labs
Education
Bachelor of Science - Food Service Management
Johnson & Wales University
Denver, CO11.2006
Associate in Applied Science - Baking & Pastry Arts
Johnson & Wales University
Denver, CO05.2005
Skills
- Proficient in Microsoft Word
- Proficient in Microsoft PowerPoint
- Proficient in Microsoft Excel
- Appointment Coordination
- Retail Point-of-Sale Systems
- Document Formatting
- Invoice Processing
- Website Development and Design
- Event Management
- PDF Editing Expertise
- Canva Design Skills
- Payroll Processing
- Document Organization
Timeline
Program Coordinator
Town of Provincetown - Council On Aging
01.2022 - Current
Clerk
United States Postal Service
04.2021 - 01.2022
Program Coordinator
Winter Wednesdays
11.2017 - Current
Human Resources Assistant Manager
Crumbs Bake Shop
10.2008 - 02.2010
Owner/Manager/Baker
Connie’s Bakery
06.2008 - 04.2020
Admissions Event Coordinator/Teaching Assistant/Student Assistant, Clerical
Johnson & Wales University
03.2004 - 02.2007
Bachelor of Science - Food Service Management
Johnson & Wales University
Associate in Applied Science - Baking & Pastry Arts
Johnson & Wales University
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