Shane Morris
Taunton
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my strong work ethic and customer service skills at Shaw's Supermarket to significantly improve deli efficiency and cleanliness. My experience includes training teams, optimizing workflows, and maintaining high sanitation standards, contributing to a positive shopping environment and operational excellence.
Experienced with food handling, preparation, and safety protocols. Utilizes customer service skills to ensure positive experience for patrons. Knowledge of maintaining inventory and ensuring product freshness.
Overview
8
8
years of professional experience
Work History
Deli Clerk
Shaw's Supermarket
03.2018 - 03.2020
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
Picker Packer
Stop & Shop
03.2016 - 02.2019
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
Injection Molding Machine Operator
Cps Technologies
06.2016 - 01.2019
- Enhanced communication between shifts by providing detailed shift handover reports, ensuring smooth transitions and operational continuity.
- Maintained a safe working environment by adhering to safety protocols and conducting routine equipment inspections.
- Enhanced production efficiency by optimizing machine settings for various materials and mold designs.
- Trained new operators on injection molding machines, enhancing their knowledge and skills for efficient performance.
- Documented daily production information for accurate record-keeping and informed .
- Documented daily production information for accurate record-keeping and informed decisionmaking.
- Worked in team of technicians in quickly changing environment, adhering to all safety protocols and company processes.
- Reduced machine downtime with regular maintenance checks and prompt troubleshooting of issues.
Cherry Picker Operator
Christmas Tree Shops
05.2014 - 06.2016
- Utilized strong communication skills to coordinate tasks with supervisors, ensuring alignment with project goals and timelines.
- Operated multiple types of cherry picker equipment in utility maintenance environments with zero safety incidents.
- Applied use of vehicle stabilizers preventing possible vehicle tipping upon extension of boom.
- Communicated information to local population regarding scheduled or emergency outages.
- Ensured timely completion of projects by effectively managing cherry picker resources and prioritizing assignments.
- Contributed to overall project success by providing accurate inventory management through precise material handling using cherry pickers.
- Managed resources effectively, allocating cherry pickers to appropriate job sites based on project requirements and equipment availability.
- Maintained compliance with OSHA regulations through adherence to established safety guidelines while operating cherry pickers.
- Improved workplace safety by conducting routine equipment inspections and maintenance checks on cherry pickers.
- Assisted in training new employees on cherry picker operation, safety protocols, and best practices to ensure their smooth integration into the team.
- Collaborated with other operators to optimize work processes, resulting in increased efficiency during project execution.
- Trained personnel in safe bucket operation in hazardous environments and safety tethers.
- Contributed to a positive workplace culture by actively participating in team meetings, offering constructive feedback, and proactively addressing any potential issues or concerns related to cherry picker operations.
Machine Operator
Muellers
02.2012 - 04.2015
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Performed routine machine maintenance and repaired minor damages.
- Fabricated and shaped parts such as tools and machine parts out of metal, plastics and composites.
- Reviewed project blueprints to determine size of batches and speed of machine.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Collaborated with team members to optimize production processes and improve overall performance.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
Shoe Sales Associate
Bobs Store
05.2012 - 02.2015
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Developed rapport with repeat customers, remembering names and preferences to provide tailored shopping experiences each visit.
- Improved overall store appearance through diligent upkeep of shelves, display tables, and fitting areas during shifts.
- Assisted customers in locating desired items promptly, minimizing wait times for optimal shopping experiences.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Handled cash register transactions efficiently, ensuring accurate payment processing while maintaining a friendly demeanor towards customers.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
- Conducted regular price checks, keeping customers informed of current promotions and discounts available.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Boosted sales revenue with effective upselling of shoe accessories, such as insoles and cleaning products.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Collaborated with fellow associates to create visually appealing displays that showcased current trends and seasonal styles.
- Participated in ongoing product training sessions to stay well-informed about new footwear arrivals and upcoming releases from popular brands.
- Effectively communicated product features and benefits to customers while remaining attentive to their specific requirements.
- Assisted in managing inventory levels, ensuring accurate stock counts and timely restocking of popular sizes and styles.
- Assembled promotional displays to increase brand awareness and attract customers.
- Supported store management during peak hours by assisting with crowd control, line management, and additional tasks as needed.
- Provided exceptional customer service, addressing complaints and concerns promptly and professionally.
- Contributed to team sales goals by consistently meeting or exceeding personal sales targets.
- Studied customer buying trends, demands and preferences to determine fast-selling items.
- Kept up-to-date with latest fashion trends and emerging brands, offering knowledgeable advice to customers seeking guidance on shoe selections.
- Promoted Bobs in-store credit opportunities to work towards meeting set sales quotas.
- Fostered a positive work environment through open communication channels among staff members which resulted in higher employee morale and increased productivity.
- Measured customers' feet using Brannock device to determine proper shoe size.
- Participated in weekly sales meetings to discuss performance goals and strategies.
- Resolved any sizing or fit issues by diligently measuring feet accurately before recommending appropriate shoe styles.
- Provided product demonstrations to highlight features, benefits and value features and increase customer satisfaction.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Bridgewater Raynham Regional Highschool
Bridgewater05-2010
Skills
- Customer service
- Cleanliness and sanitation
- Honesty and integrity
- Strong work ethic
Timeline
Deli Clerk
Shaw's Supermarket
03.2018 - 03.2020
Injection Molding Machine Operator
Cps Technologies
06.2016 - 01.2019
Picker Packer
Stop & Shop
03.2016 - 02.2019
Cherry Picker Operator
Christmas Tree Shops
05.2014 - 06.2016
Shoe Sales Associate
Bobs Store
05.2012 - 02.2015
Machine Operator
Muellers
02.2012 - 04.2015
High School Diploma -
Bridgewater Raynham Regional Highschool
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