Shanique Allen
Hyannis
Summary
Dynamic hospitality professional with a proven track record at Opal Sands Resort, excelling in housekeeping and customer service. Skilled in maintaining sanitary environments and ensuring guest satisfaction through effective teamwork and attention to detail. Proficient in cleaning and organizing, contributing to a welcoming atmosphere that enhances the overall guest experience.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Housekeeper
Opal Sands Resort
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Bartender
Holiday Inn Hotel Sandton
Server
Ninty Nine
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
Bartender
Sandals Montego Bay
01.2014 - 11.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently go delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Banquet Server
Secret Resort And Spa
09.2012 - 01.2014
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Set up banquet tables and chairs based on event requirements.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Food And Nutrition / Bartending
Lucea Skill Training Center
Lucea Hanover 07.2015
4 Subjects -
Hopewell High School
Hopewell Hanover 08.2009
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming and sweeping
- Cleaning bathrooms
- Health and safety compliance
- Bed making proficiency
- Kitchen cleaning
- Residential cleaning
- Hospitality background
Certification
Bartending level 1 and 2
Timeline
Server
Ninty Nine
09.2024 - Current
Bartender
Sandals Montego Bay
01.2014 - 11.2023
Banquet Server
Secret Resort And Spa
09.2012 - 01.2014
Housekeeper
Opal Sands Resort
Bartender
Holiday Inn Hotel Sandton
Food And Nutrition / Bartending
Lucea Skill Training Center
4 Subjects -
Hopewell High School
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