Shanita Clayton
Springfield
Summary
Dynamic professional with a proven track record at International House of Pancakes, excelling in team management and process improvements. Skilled in training staff and enhancing customer experiences, while also proficient in hardware troubleshooting. Committed to delivering exceptional service and fostering a collaborative work environment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Server Supervisor
International House Of Pancakes
03.2004 - Current
- Supervised daily operations, ensuring efficient service and adherence to company standards.
- Trained and mentored new staff on menu knowledge and customer service protocols.
- Coordinated staff schedules to optimize workforce efficiency during peak hours.
- Implemented process improvements that enhanced overall dining experience for guests.
Phlebotomist
Acce Plasma
01.2006 - 05.2009
- Collected blood samples using aseptic techniques to ensure patient safety and sample integrity.
- Conducted venipunctures and capillary punctures with precision, minimizing patient discomfort.
- Maintained accurate and detailed records of all blood donation processes and patient interactions.
- Trained and mentored junior staff on phlebotomy techniques and best practices for specimen handling.
Education
Buisness
Sfcc
Gainesville, FLSkills
- Team management
- Software installation
- Hardware troubleshooting
- System upgrades
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
Certification
- Licensed [Job Title] - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
Languages
English
Full Professional
Timeline
Phlebotomist
Acce Plasma
01.2006 - 05.2009
Server Supervisor
International House Of Pancakes
03.2004 - Current
Buisness
Sfcc