Shannon Dasilva
Westport
Summary
Accomplished Operations Manager bringing more than twenty plus years of experience in the restaurant industry. Skilled in driving organizational change and optimizing Food Service operations through innovation, operational enhancements, and franchisee support. Strong knowledge of restaurant equipment and design. Depth of knowledge in industry best practices, feasibility testing, planning, and execution.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Integration Manager
Inspire Brands-Dunkin
08.2021 - Current
- Deliver rollouts and communications to Operations and field
- Lead Alpha, Market and National Launches for new menu items
- Work cross functionally to deliver key messages from call center, marketing, and field
- Manage distribution and I procurement for product testing
- Build strong relationships with restaurant operations leadership and Franchisees
- Looks for new ways of improving business results, communication, and personal performance
- Manage timeline expectations within and with cross functional partners to deliver timely
- Strong people skills to mentor and develop a team to accomplish initiatives with the impact of the guest in mind
- Leading projects from culinary handoff to alpha, market, and national launches
- Working with documentation to fulfill all training needs and materials
BUSINESS CONSULTANT/OPERATIONS MANAGER
Inspire Brands-Dunkin
09.2017 - 08.2021
- Collaborated with Franchisees to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability
- Developed and maintained successful relationships with industry leaders and Franchisees
- Oversaw storewide merchandising benchmarks to maintain operational excellence
- Ensure follow through on commitments that are covered at quarterly check- ins/business reviews
- Leverage data metrics to assess the business and drive operational performance in profitability
- Partnering with cross functional team members, including Ops Systems, Field Marketing, Learning and Construction- to ensure the market is meeting goals in all areas of the business
- Connecting with cross functional partners to provide subject matter expertise
AREA MANAGER
Papa Gino's
10.2014 - 09.2017
- Promoted positive customer service experiences by promptly resolving conflicts
- Supervised 200+ employees, ensuring optimal productivity
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability
- Revitalized underperforming teams and transformed profitability and productivity through targeted training
- Evaluated schedules, orders, and forecasts to plan processes and meet timetables
- Maximized sales by effectively rolling out new incentive programs across regional stores
- Developed and implemented food safety audits, identifying critical control points, and ensuring consistent adherence to quality standards
- Boosted team morale and overall revenue by creating sales contests
- Understands restaurant P&L's and can gather, evaluate, and present the following: Product Mix, Labor cost, COGS and Sales
- Ensure all new products roll out smoothly and deliver a positive effect on the store and sales
- Lead development and implementation of job aids to execute new LTO's and Menu items
MULTI-UNIT RESTAURANT MANAGER, Dunkin
Couto Management
08.2008 - 10.2014
- Communicated well and used strong people skills to establish positive relationships with guests and employees
- Scheduled and directed staff in daily work assignments to maximize productivity
- Optimized profits by controlling food, beverage, and labor costs daily
- Counseled and disciplined staff to address issues promptly and provide constructive feedback
- Assessed operational performance to maintain compliance with company and industry standards
- Consistently maintained elevated levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
- Certified in Food Safety Standards to meet local and state regulations
Education
Bachelor of Science - Food Service Management and Culinary Arts
Johnson & Wales University
Providence, RI06.2003
Skills
- Sound written and verbal communication
- Multi-unit leadership
- Strong ability to influence and foster positive relationships
- Excellent organizational skills
- Time management
- Highly adaptable to change
Certification
- Serve Safe Food Handler's Certification
Timeline
Operations Integration Manager
Inspire Brands-Dunkin
08.2021 - Current
BUSINESS CONSULTANT/OPERATIONS MANAGER
Inspire Brands-Dunkin
09.2017 - 08.2021
AREA MANAGER
Papa Gino's
10.2014 - 09.2017
MULTI-UNIT RESTAURANT MANAGER, Dunkin
Couto Management
08.2008 - 10.2014
Bachelor of Science - Food Service Management and Culinary Arts
Johnson & Wales University
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