Shannon E. Smart
ashland
Summary
Hardworking and passionate about helping new moms. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to learn and take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Owner
Shannon’s Puppy Palace
01.2015 - 01.2022
- Licensed dog boarding/daycare/grooming facility
- Managed daily operations to ensure high-quality care for all puppies.
- Developed and implemented strategic marketing initiatives to increase customer engagement.
- Oversaw financial management, including budgeting and expense tracking for profitability.
- Trained staff on best practices for animal care and customer service excellence.
- Established protocols for health checks and vaccinations, ensuring compliance with regulations.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Licensed Dog Groomer
Petco
01.2013 - 01.2017
- Licensed in breed specific cuts, shave downs, puppy cuts and de-matting.
- Developed positive relationships with clients through exceptional customer service and communication skills.
- Maintained cleanliness of grooming area and equipment to uphold safety standards.
- Consistently ensured accurate record-keeping of client information, bookings, payments, and special requests for seamless business operations.
Dog Counselor
Pampered Pooches
01.2011 - 01.2013
- Provided guidance and support to pet owners regarding behavioral issues and care strategies.
- Assisted in developing personalized training plans tailored to individual pet needs.
- Collaborated with team members to enhance service quality and customer satisfaction initiatives.
Dog Counselor
Linda's Doggie Playland
01.2010 - 01.2011
- Maintained accurate documentation of training progress and behavioral changes in pets.
- Educated clients on proper pet care techniques and best practices through informative workshops.
- Communicated regularly with other professionals involved in the client''s care for coordinated service delivery efforts.
Dog Counselor
shelter
01.2008 - 01.2008
- Worked with abandoned and abused dogs in supportive environment.
Education
GOLDs Lactation Academy
01-2024
Health Science
Massachusetts Bay Community College
Wellesley Hills, MA01-2024
Psychology
Mount Ida College
Newton, MA01-2012
The Marvelwood School
Kent, CT01-2009
Skills
- Party planning
- CPR certified
- Staff management
- Business planning
- Personal experience breastfeeding 3 babies all with lip, tongue and buccal ties for a total of 5 years collectively
Timeline
Owner
Shannon’s Puppy Palace
01.2015 - 01.2022
Licensed Dog Groomer
Petco
01.2013 - 01.2017
Dog Counselor
Pampered Pooches
01.2011 - 01.2013
Dog Counselor
Linda's Doggie Playland
01.2010 - 01.2011
Dog Counselor
shelter
01.2008 - 01.2008
GOLDs Lactation Academy
Health Science
Massachusetts Bay Community College
Psychology
Mount Ida College
The Marvelwood School
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