Shannon Kelly
Townsend
Summary
Professional with strong foundation in academic pursuits and extracurricular activities, prepared for this role. Demonstrates effective team collaboration and adaptability to changing needs. Skilled in time management, research, and effective communication. Known for reliability and results-driven mindset.
Overview
4
4
years of professional experience
Work History
Busser
Piccolino’s
06.2026 - Current
- Assisted servers by delivering food and beverages promptly to enhance guest satisfaction.
- Maintained cleanliness of dining area, ensuring a welcoming atmosphere for patrons.
- Restocked supplies regularly, contributing to seamless operations and inventory management.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Camp Counselor
Townsend Recreation
06.2024 - Current
- Monitored camper behavior, providing guidance and conflict resolution when necessary.
- Developed creative activities that encouraged teamwork and social interaction among campers.
- Worked with children of varying age, interest, skill, and developmental levels.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
Equipment Room Attendant
Bridgewater State University
09.2025 - 05.2026
- Provided exceptional customer service by addressing guest requests and concerns effectively.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Ensured safety and hygiene by replacing used towels and linens with fresh ones.
- Sorted, laundered and put away various laundry items.
Front of House Employee
Patriot Pizza
09.2022 - 07.2025
- Enhanced customer satisfaction by providing efficient and friendly service at the front of house.
- Promoted positive working relationships within the team, fostering open communication between front of house and back of house staff members.
- Boosted overall efficiency by training new staff members in proper procedures and policies for the front of house.
- Maintained cleanliness standards throughout the front of house areas, ensuring a welcoming atmosphere for guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Hostess
Bailey’s Bar and Grille
05.2024 - 09.2024
- Greeted and seated guests promptly to ensure a welcoming atmosphere.
- Managed reservation system to optimize seating efficiency and guest flow.
- Maintained cleanliness of entrance area, contributing to positive first impressions.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Education
Bachelor of Science - Aviation Science - Concentration in Flight
Bridgewater State University
Bridgewater, MAHigh School Diploma -
North Middlesex Regional High School
Townsend, MA06.2025
Skills
- Time management
- Cleaning and sanitizing
- Team collaboration
- Professional appearance
- Performance improvement
- Effective problem solving
Timeline
Busser
Piccolino’s
06.2026 - Current
Equipment Room Attendant
Bridgewater State University
09.2025 - 05.2026
Camp Counselor
Townsend Recreation
06.2024 - Current
Hostess
Bailey’s Bar and Grille
05.2024 - 09.2024
Front of House Employee
Patriot Pizza
09.2022 - 07.2025
Bachelor of Science - Aviation Science - Concentration in Flight
Bridgewater State University
High School Diploma -
North Middlesex Regional High School