Shannon King
Brockton
Summary
Detail-oriented coordinator with proven experience in enhancing customer service efficiency and satisfaction. Skilled in multitasking, decision-making, and effective communication, ready to contribute to streamlined operations.
Overview
1
1
Language
1
1
Certification
7
7
years of professional experience
Work History
Coordinator
UPS Customer Center
Brockton, MA
11.2025 - Current
- Coordinated daily operations to enhance customer service efficiency and satisfaction.
- Managed shipment tracking systems to ensure timely deliveries and accurate updates.
- Assisted in training new team members on operational procedures and tools.
- Developed process documentation for improved workflow consistency and accuracy.
Newspaper Deliverer
PCF Publishers Circulation Fullfillment, Inc
Stoughton, MA
10.2025 - Current
- Delivered newspapers promptly to designated routes, ensuring timely distribution for subscribers.
- Adapted to route changes efficiently, optimizing delivery schedules based on traffic conditions.
- Maintained accurate records of deliveries and customer interactions for improved service tracking.
- Communicated effectively with customers to address inquiries and resolve issues quickly.
Brand Ambassador
Activation Products
Boston, MA
09.2023 - Current
- Developed brand awareness through engaging promotional events and product demonstrations.
- Collaborated with marketing team to design effective campaigns that resonate with target audiences.
- Cultivated strong relationships with customers, enhancing loyalty and repeat business.
- Provided feedback on customer preferences to refine product offerings and improve market reach.
Home Health Aide
The Key
Needham, MA
01.2023 - 01.2026
- Administered medications and monitored vital signs to maintain health standards.
- Developed personalized care plans in collaboration with healthcare professionals.
- Provided compassionate personal care to clients, enhancing daily living experiences.
- Assisted clients with mobility, ensuring safety and comfort during tasks.
Package Handler
Fed Ex Ground
10.2024 - 09.2025
- Operated material handling equipment to ensure efficient package movement and sorting.
- Executed daily scanning and tracking of packages to enhance shipment accuracy.
- Loaded and unloaded freight, maintaining a safe and organized work environment.
- Collaborated with team members to streamline workflows and improve operational efficiency.
Crew Team Member
Dunkin' Donuts Franchising
Brockton, MA
06.2021 - 12.2022
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Collaborated with team members to streamline order processing, enhancing overall service speed.
- Trained new crew members on operational procedures and customer engagement techniques.
- Operated various coffee-making equipment efficiently, maintaining quality standards consistently.
Residential Counselor
BAMSI
Brockton, MA
03.2022 - 07.2022
- Developed and implemented personalized care plans to address client needs.
- Monitored behavioral patterns and provided crisis intervention as necessary.
- Monitored behavioral patterns and provided crisis intervention.
- Facilitated daily living skills training for individuals in residential settings.
Kitchen Staff Member
Good Samaritan Hospital and Health Center
Brockton, MA
03.2019 - 10.2020
- Prepared and assembled meals following dietary guidelines and safety protocols.
- Collaborated with nutrition staff to ensure accurate meal service for patients.
- Trained new kitchen staff on food preparation techniques and safety procedures.
- Maintained cleanliness and organization of kitchen equipment and workspaces.
Education
High School Diploma -
Brockton High
Brockton, MA06-2002
High School Diploma -
Medix School
Atlanta, GA06-2022
Skills
- Multitasking
- Data entry
- Time management
- Relationship building
- MS office
- Process documentation
- Report generation
- Decision-making
Certification
- CAP - Certified Administrative Professional
Languages
English
Professional Working
Timeline
Coordinator
UPS Customer Center
11.2025 - Current
Newspaper Deliverer
PCF Publishers Circulation Fullfillment, Inc
10.2025 - Current
Package Handler
Fed Ex Ground
10.2024 - 09.2025
Brand Ambassador
Activation Products
09.2023 - Current
Home Health Aide
The Key
01.2023 - 01.2026
Residential Counselor
BAMSI
03.2022 - 07.2022
Crew Team Member
Dunkin' Donuts Franchising
06.2021 - 12.2022
Kitchen Staff Member
Good Samaritan Hospital and Health Center
03.2019 - 10.2020
High School Diploma -
Medix School
High School Diploma -
Brockton High