Shannon Medeiros
North Dartmouth
Summary
Expert Health Unit Coordinator with talents in administrative coordination and patient support. Effective at handling fast-paced work to coordinate files and supplies for efficient unit operations.
Organized and detailed professional with many years of experience managing personnel in comprehensive health unit. Time management perfectionist coordinating schedules and staffing to fit unit needs. Safety and compliance-oriented unit manager following in-depth and industry-standard protocol.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
2026
2026
years of post-secondary education
Work History
Health Unit Coordinator
Southcoast Hospital Group
New Bedford
06.2005 - 03.2025
- Coordinated patient admissions and discharges for smooth operational flow.
- Managed appointment scheduling using electronic health record systems.
- Communicated effectively with healthcare staff regarding patient needs and updates.
- Assisted in maintaining accurate patient records and documentation processes.
- Facilitated communication between patients, families, and medical personnel.
- Organized medical supplies and maintained inventory levels efficiently.
- Provided administrative support to nursing staff during critical care situations.
- Ensured compliance with hospital policies and regulatory standards consistently.
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Coordinated communication between various departments within the facility regarding patient care needs.
- Processed paperwork related to hospital admissions, discharges, and transfers.
- Organized patient records, charts, and other documents in an orderly manner.
- Managed daily operations of the health unit including filing, faxing, photocopying.
- Assisted with orienting new employees to departmental procedures.
- Responded to patient call lights quickly and expedited appropriate follow-through.
- Provided administrative support to nursing staff as needed.
- Received requests for medical records from outside agencies or individuals.
- Maintained unit supplies and equipment for medical staff and patient care needs.
- Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
- Greeted visitors and directed them to the proper area of the office.
- Prepared new patient files by entering demographic information into a computer system.
- Conducted unit greetings and orientations for newly admitted and transferred patients.
- Assisted with scheduling appointments for patients and doctors.
- Participated in team meetings regarding policy changes or improvements within the health unit.
- Conducted quality assurance checks on all patient records for accuracy and completeness.
- Backed up floor staff by keeping patients' rooms clean and orderly.
- Ensured the cleanliness and organization of the nursing station and patient areas to maintain a safe environment.
- Compiled and submitted daily reports on patient admissions, discharges, and transfers for administrative use.
- Assisted in the preparation and maintenance of patient charts, ensuring all pertinent information was up-to-date.
- Conducted patient and family education on hospital policies, procedures, and health management strategies.
- Responded to emergency situations by following hospital protocols and assisting medical staff as needed.
- Participated in staff meetings and training sessions to stay informed of hospital policies and best practices.
Medical Office Secretary
Southcoast Physicians Group
Fall River
10.2021 - 10.2022
- Managed patient scheduling and appointment reminders for efficient office operations.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Processed patient registrations and insurance verifications for accurate recordkeeping.
- Maintained medical records and ensured compliance with privacy regulations.
- Assisted in managing office supplies and inventory for seamless daily functions.
- Handled incoming calls, directing inquiries to appropriate departments promptly.
- Organized patient files and documents to ensure easy access for staff members.
- Ordered office supplies and maintained inventory levels as needed.
- Scanned documents into electronic format for easy retrieval later on.
- Verified that all required paperwork was completed before patient visits.
- Set up new patient files with appropriate documentation.
- Provided customer service assistance to visitors who had questions about their health plans or benefits packages.
- Processed payments from patients using cash registers or computers.
- Maintained an organized filing system of patient charts and documents.
- Ensured all HIPAA regulations were followed when handling confidential patient information.
- Prepared forms, letters, reports and other documents as requested by medical staff.
- Provided administrative support to the medical staff including physicians, nurses and technicians.
- Greeted patients, collected personal information and verified insurance coverage.
- Answered incoming calls and responded to inquiries from patients and staff members.
- Responded to emails promptly from both internal and external customers.
- Assisted in preparing documents for insurance claims submission.
- Compiled physical and digital documents, charts, and reports.
Medical Receptionist
Southcoast Physicians Group
New Bedford
02.2013 - 02.2014
- Managed patient scheduling and appointment coordination in a busy medical office.
- Handled patient inquiries and provided information about services and procedures.
- Maintained accurate patient records using electronic health record systems.
- Processed insurance claims and verified patient insurance eligibility efficiently.
- Collaborated with medical staff to ensure smooth office operations daily.
- Organized medical charts and maintained cleanliness in reception area consistently.
- Educated patients on office policies, procedures, and available healthcare services.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Took messages from patients and promptly relayed to appropriate staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Processed referrals for specialist care when requested by physicians or patients.
- Straightened up waiting room to maintain neat and organized space.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Ordered office supplies as needed to maintain inventory levels.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Medical Office Secretary
Hawthorn medical associates
New Bedford
09.2010 - 08.2012
- Managed patient scheduling and appointment reminders for efficient office operations.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Processed patient registrations and insurance verifications for accurate recordkeeping.
- Maintained medical records and ensured compliance with privacy regulations.
- Assisted in managing office supplies and inventory for seamless daily functions.
- Handled incoming calls, directing inquiries to appropriate departments promptly.
- Organized patient files and documents to ensure easy access for staff members.
- Ordered office supplies and maintained inventory levels as needed.
- Scanned documents into electronic format for easy retrieval later on.
- Verified that all required paperwork was completed before patient visits.
- Set up new patient files with appropriate documentation.
- Provided customer service assistance to visitors who had questions about their health plans or benefits packages.
- Ensured all HIPAA regulations were followed when handling confidential patient information.
- Assisted in scheduling appointments for patients.
- Prepared forms, letters, reports and other documents as requested by medical staff.
- Provided administrative support to the medical staff including physicians, nurses and technicians.
- Answered incoming calls and responded to inquiries from patients and staff members.
- Entered patient billing codes into the computer system accurately.
- Responded to emails promptly from both internal and external customers.
- Documented and responded to incoming correspondences to address questions.
- Answered phone calls, directed inquiries, and provided exceptional patient service.
Cash office assistant and customer service represe
Filenes/ currently Macys
Taunton
11.2002 - 06.2005
- Assisted in maintaining accurate financial records and reports for store operations.
- Coordinated communication between cash office and retail management teams.
- Monitored inventory levels of cash supplies and ordered replacements as needed.
- Ensured adherence to company policies regarding cash handling and security measures.
- Conducted audits of cash drawers to verify accuracy and prevent discrepancies.
- Provided excellent customer service to both internal and external clients.
- Tracked inventory levels of currency supplies such as coins, bills, checks.
- Adhered to safety protocols when handling large amounts of money.
- Conducted regular audits of the cash register drawer to ensure accuracy.
- Utilized computerized point-of-sale systems to accurately record sales transactions.
- Verified accuracy of change fund and ensured proper documentation was completed for each transaction.
- Monitored and balanced daily cash transactions.
- Investigated any overages and shortages that occurred during shift operations.
- Prepared daily deposits of collected funds according to established procedures.
- Kept up-to-date on current banking regulations pertaining to cash handling procedures.
- Processed credit card payments from customers using terminal equipment.
- Reconciled store sales reports against bank deposits on a daily basis.
- Performed daily opening and closing procedures for the cash office.
- Resolved customer inquiries related to payment issues or discrepancies.
- Assisted customers in making cash payments and processing returns.
- Maintained accurate records of all cash transactions in accordance with company policy.
- Managed incoming calls regarding payment issues or discrepancies in a professional manner.
- Provided excellent customer service at the checkout counter by greeting customers, answering questions, and helping them locate items.
- Organized cash movements between offices and to or from banks.
- Prepared and checked cashier register tills.
Bank Teller
First Federal Savings Bank
New Bedford
04.2000 - 11.2002
- Processed customer transactions with accuracy and attention to detail.
- Assisted customers with account inquiries and provided account information.
- Maintained cash drawer, ensuring proper balancing at end of shifts.
- Educated customers on bank products and services available to them.
- Collaborated with team members to enhance customer service delivery.
- Handled complex transactions, including deposits, withdrawals, and transfers.
- Managed security protocols to ensure a safe banking environment.
- Resolved customer complaints promptly and effectively for satisfaction.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Entered transactions into computer and issued customer receipts.
- Provided assistance to other tellers during peak business hours as needed.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Responded and assisted customers with account inquiries and updates.
- Reconciled cash and checks against computer records at end of shift.
- Researched customer inquires regarding their accounts using internal banking systems.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Maintained accurate records of all financial transactions.
- Built and maintained client relationships through quality, personalized interactions.
- Maintained confidentiality of bank records and client information.
- Delivered exceptional service to customers in person or over telephone.
- Identified transaction errors when debits and credits did not balance.
- Transmitted orders to supply cash to meet daily needs.
Education
New Bedford High School
New Bedford, MassachusettsSome College (No Degree) - Health Sciences
Bristol Community College
Fall River, MASome College (No Degree) - Business And Accounting
Bristol Community College
Fall River, MASkills
- Electronic health records
- Appointment scheduling
- Patient intake processing
- Medical terminology
- Team collaboration
- Administrative support
- Effective communication
- Problem solving
- Attention to detail
- Conflict resolution
- Time management
- EMR updating
- Healthcare software
- Patient education
- Medical terminology proficiency
- Order transcription
- Emergency response support
- Training and mentoring
- Supply restocking
- Multidisciplinary team collaboration
- Interdepartmental coordination
- Workflow coordination
- Unit reception
- Department collaboration
- HIPAA compliance
- Chart assembly
- Paperwork processing
- Patient registration
- Patient scheduling expertise
- Organizational skills
- Multitasking capacity
- Basic life support for health care providers
- MEDITECH EHR software
Languages
Portuguese
Limited
Timeline
Medical Office Secretary
Southcoast Physicians Group
10.2021 - 10.2022
Medical Receptionist
Southcoast Physicians Group
02.2013 - 02.2014
Medical Office Secretary
Hawthorn medical associates
09.2010 - 08.2012
Health Unit Coordinator
Southcoast Hospital Group
06.2005 - 03.2025
Cash office assistant and customer service represe
Filenes/ currently Macys
11.2002 - 06.2005
Bank Teller
First Federal Savings Bank
04.2000 - 11.2002
New Bedford High School
Some College (No Degree) - Health Sciences
Bristol Community College
Some College (No Degree) - Business And Accounting
Bristol Community College