Shannon Pollock
South Hadley,MA
Summary
Results-oriented professional with extensive experience in Program Supervision and ASL Education. Proven expertise in project management, strategic planning, and team collaboration to enhance operational efficiency. Strong understanding of the Deaf community and skills in conflict resolution and process improvement drive innovative initiatives that promote inclusivity.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Program Supervisor
Viability Inc.
11.2024 - 01.2026
- Enhanced DHILS services by coordinating development and implementation with the Director.
- Optimized staff performance through supervision, training, and shadowing, leveraging experience and skills.
- Streamlined program monitoring and assessment with effective data compilation and report preparation.
- Facilitated CHES survey execution and service plan development using Credible insights.
- Approved staff time and managed time-off requests efficiently using ADP systems.
- Identified client caseloads and developed tailored supervision topics during sessions.
- Ensured transparency in staff communications and supported interpreter requests effectively.
- Reviewed incident reports and critical documentation, maintaining regulatory compliance standards.
- Managed tax exemption certifications and satisfaction surveys for continuous service improvement.
- Led Advisory Council for Deaf Community, enhancing community engagement and representation.
- Traveled statewide to oversee programs, ensuring consistent service delivery across regions.
- Tracked documentation and reviewed quarterly reports, maintaining comprehensive case oversight.
- Guided organization on expertise matters, providing strategic advice and training support.
- Facilitated onboarding and mentorship, fostering staff development and organizational growth.
House Manager
WORK Inc.
05.2023 - 03.2024
- Enhanced individual independence and self-worth through tailored support services.
- Developed and implemented educational programs addressing diverse cultural backgrounds.
- Strengthened family connections by facilitating positive relationships with loved ones.
- Trained and mentored new staff, fostering a collaborative workplace culture.
- Coordinated with multidisciplinary teams to ensure comprehensive individual service plans.
- Achieved certifications as Human Rights Officer and fire safety officer.
Direct Support Professional
Community Systems, Inc.
07.2022 - 07.2023
- Advocate Deafblind lady for her activities
- 16 hours a week with her
- Other 26 hours with other deafblind peeps at other group homes
Assistant House Manager
WORK Inc.
03.2023 - 05.2023
- Ensured compliance with policies and laws while supervising staff and programs.
- Resolved participant complaints, fostering a supportive and effective environment.
- Analyzed data to identify trends and draw valid conclusions for service improvement.
- Developed and implemented service and treatment plans for individual participants.
- Maintained accurate records for program participants, ensuring timely updates and compliance.
- Collaborated with case managers and families to coordinate consistent participant programming.
ASL Specialist
The Learning Center for the Deaf
02.2020 - 09.2021
- Teach ASL to Deaf children from Preschoolers/Kindergarten
- Read books in ASL to Deaf and Hard of Hearing children
- Taught 5 years old Deaf-Blind kid ASL at Clarke School twice a week
- Partners with Public Schools for Massachusetts
Professional Direct Care With Deaf Clients
Work Inc.
04.2019 - 06.2021
- Relief to work with 5 Deaf Elder Women
ASL Tutor
Middle School Student-Home Visits
09.2019 - 05.2020
- Naturally Signing Unit 1-6
ASL Adjunct Lecturer
Emerson College
09.2019 - 12.2019
- ASL 1, TRUE+WAY ASL Curriculum
ASL Course Director
York University
08.1998 - 05.2018
- Enhanced student engagement by developing detailed course outlines for ASL classes.
- Instructed ASL fundamentals, fostering students' understanding of language and culture.
- Evaluated student progress using ASL Proficiency Interviews to ensure proficiency standards.
- Facilitated individualized support sessions for students needing extra help outside class.
- Collaborated with faculty and Course Directors to enhance overall course delivery.
- Organized community ASL experiences and guest speaker events to enrich student learning.
Adjunct Professor
Suffolk University
06.2016 - 08.2016
- Upward Bound Program, Grade 10 to 12 for Summer Immersion ASL
- Naturally Signing Unit 1-6
Adjunct Professor
Emerson College
01.2016 - 05.2016
- ASL 1, Naturally Signing Unit 1-6
- Department of Communication Sciences and Disorders
Adjunct Professor
Wheelock College
01.2016 - 05.2016
- ASL 1 & ASL 2, Naturally Signing
- School of Arts and Sciences
Senior ASL & Literacy Consultant
Ontario Infant Hearing Program
05.2002 - 05.2008
- Enhanced Deaf babies' communication skills through effective ASL teaching strategies.
- Facilitated participation in Infant Hearing Program for improved developmental outcomes.
- Introduced parents to Deaf culture to foster inclusive communication environments.
- Instructed parents in ASL using the 'Bravo ASL! Curriculum' for effective learning.
- Taught children essential ASL techniques to promote early communication development.
- Assessed milestones in Deaf children to tailor ASL instruction effectively.
ASL Mother Goose Teacher/Trainer/Presenter
Ontario Cultural Society of the Deaf
04.2004 - 04.2008
- Enhanced literacy for Deaf babies using ASL rhythms and rhymes.
- Led programs connecting Deaf parents with hearing babies for better communication.
- Trained new consultants to effectively teach ASL Mother Goose curriculum.
- Established reporting standards for ASL Mother Goose educators' performance.
- Coordinated with Toronto Headquarters for program alignment and support.
ASL Instructor
Nipissing University
07.2007 - 08.2007
- ASL Immersion Summer Camp
- Taught ASL 1000
- Developed the activities for campers
- Taught classifiers/Deaf culture
ASL Course Director, Deaf Education
York University
09.1999 - 04.2003
- Taught SLGS/ASL 1000 & 2000
- Taught classifiers/fingerspelling/ASL structure
- Developed receptive skills tests and expressive skills tests
- Apply to students at Deaf schools for ASL
- Faculty of Education: Deaf Education Program
ASL Instructor
ECD School for the Deaf
07.1998 - 07.1998
- Summer Family Immersion
- Taught ASL
- 5 parameters and ASL Handshapes to Parents of Deaf children
ASL Professor
George Brown College
01.1998 - 05.1998
- Created ASL focused preparation materials
- Developed sign language final grading assessment tools
- Developed innovative video-based teaching tools
- Developed receptive skills testing methodologies
- Provided ‘one on one’ teaching assistance on an ‘after class basis’s
- Interpreter Program
ASL Professor
Cambrian College
09.1995 - 03.1997
- Taught ASL 1, 2,3, & 4
- Taught Deaf studies I and II
- Taught ASL & Deaf Literature
- Taught Semantics of ASL
- Taught ASL Analysis for Interpreting
- Booking ASL-English Interpreters for classes, meetings with students, and meetings with staff
- Interpreter Program
ASL Laboratory Teacher
Cambrian College
09.1994 - 05.1995
- Enhanced students' sign language fluency through video feedback techniques.
- Facilitated immersion experiences alongside ASL Level 1 and Level 2 instruction.
- Promoted ASL dialogue through engaging activities focusing on expressive skills.
- Utilized video resources to reinforce fundamental ASL concepts effectively.
- Organized daily classroom setup to create a conducive learning environment.
- Maintained accurate daily records to track student progress and attendance.
ASL Instructor/Freelance
Sign Languages Associated, Inc.
06.1993 - 03.1994
- Taught staffs who work with Deaf at the Library of Congress in Washington, D.C.
- Taught staffs who work with 50 Deaf people at Social Security Office in Baltimore, MD
- Contact with the parents of Deaf children to teach them ASL
ASL Instructor
Catonsville Community College
09.1993 - 12.1993
- Taught students ASL Level 1
- Substituted for absent teachers
- Interpreter Program
ASL Instructor
Gallaudet University
06.1993 - 08.1993
- Taught students who were exposed sign language for the first time
- Planned and implement activities
- Got professional presenters for my class
- Coordinated bringing other classes together for interaction activities
- Participated in meetings with other ASL Instructors
- Non-Degree Credit Sign Language
ASL Observer
Gallaudet University, D.C for Sign Communication Dept
01.1993 - 05.1993
- Observed classes of ASL Level 3 and 4
- Developed lesson plans
- Substituted for absent staffs
- Developed tests
- Internship/Practicum by Dr. Mike Kemp
ASL Assistant
Gallaudet University, D.C.
06.1992 - 08.1992
- Assisted teachers with class duties
- Substituted teachers
- Set up and implement workshops, guest speakers, letter-writing for supervisors
- Tutored the Deaf students
- New Signers Orientation Program
Education
Masters in Education - Deaf Education
Boston University
Boston, MA01.2017
Bachelor of Arts - Sign Communication
Gallaudet University
Washington, D.C.01.1991
High School Diploma - undefined
ECD School for the Deaf
Milton, Ontario01.1986
Skills
- Staff training
- Staff development
- Strategic planning
- Reporting requirements
- Training facilitation
- Staff training experience
- Staff evaluation
- Team oversight
- Program optimization
- Project management
- Resource management
- Scheduling proficiency
- Needs analysis
- Data management
- Community building
- Written and verbal communication
- Community outreach
- Teamwork and collaboration
- Problem-solving
- Time management
- Analytical thinking
Certification
- 2025, Supervisor Series at Viability Inc.
- 2023, MAP, Massachusetts Medication Administration Program
- 2022, Signed for Nicky’s Law, The Arc of Massachusetts
- 2025, CPR and First Aid at Viability Org., Work Inc. & Community Systems Inc.
- 2004, ASL Parent-Child Mother Goose Program Teacher Training Workshop Facilitator
- 2002, ASL Parent-Child Mother Goose Program Teacher, Toronto, Ontario
- 2000, Senior ASL & Literacy Consultant, Ontario Cultural Society of the Deaf
- 1999, ASLPI (American Sign Language Proficiency Interview), York University
Publications
- ASL and Early Literacy – ASL for Video Production, 2004; Co-Host
- ASL Parent-Child Mother Goose Program – ASL for Video Production, Co-Host
- The ASL Parent-Child Mother Goose Program: American Sign Language Rhymes, Rhythms, and Stories for Parents and Their Children
- ASL Parent-Child Mother Goose Program 2 – ASL for Video Production, Co-Host
- Developed in collaboration with the Parent-Child Mother Goose Program. The Ontario Cultural Society of the Deaf has developed the ASL Parent-Child Mother Goose Program for parents and caregivers to use ASL with children of ages 0 to 5 years.
- ASL Parent-Child Mother Goose Program 2002 to 2017
- Deaf Resource, Milton 2017
- Deaf Culture Center, Toronto 2012
- Connect Society, Edmonton 2011
- Deaf Culture Centre, 2011
- Ottawa for LSQ, 2006
- OAD – Parent Conference, 2007
- Deaf Canadian Conference, Quebec City, 2006
- CAEBER (Centre for ASL/English Bilingual Education and Research), Gallaudet University, Washington, D.C. 2005
- Teach All Kids ASL Conference, Indianapolis, Indiana, 2005
- Mental Health Conference, Ottawa, 2004
- Deaf Canadian Conference, Winnipeg, 200
Languages
English
Full Professional
ASL
Native or Bilingual
Spanish
Professional Working
Timeline
Program Supervisor
Viability Inc.
11.2024 - 01.2026
House Manager
WORK Inc.
05.2023 - 03.2024
Assistant House Manager
WORK Inc.
03.2023 - 05.2023
Direct Support Professional
Community Systems, Inc.
07.2022 - 07.2023
ASL Specialist
The Learning Center for the Deaf
02.2020 - 09.2021
ASL Tutor
Middle School Student-Home Visits
09.2019 - 05.2020
ASL Adjunct Lecturer
Emerson College
09.2019 - 12.2019
Professional Direct Care With Deaf Clients
Work Inc.
04.2019 - 06.2021
Adjunct Professor
Suffolk University
06.2016 - 08.2016
Adjunct Professor
Emerson College
01.2016 - 05.2016
Adjunct Professor
Wheelock College
01.2016 - 05.2016
ASL Instructor
Nipissing University
07.2007 - 08.2007
ASL Mother Goose Teacher/Trainer/Presenter
Ontario Cultural Society of the Deaf
04.2004 - 04.2008
Senior ASL & Literacy Consultant
Ontario Infant Hearing Program
05.2002 - 05.2008
ASL Course Director, Deaf Education
York University
09.1999 - 04.2003
ASL Course Director
York University
08.1998 - 05.2018
ASL Instructor
ECD School for the Deaf
07.1998 - 07.1998
ASL Professor
George Brown College
01.1998 - 05.1998
ASL Professor
Cambrian College
09.1995 - 03.1997
ASL Laboratory Teacher
Cambrian College
09.1994 - 05.1995
ASL Instructor
Catonsville Community College
09.1993 - 12.1993
ASL Instructor/Freelance
Sign Languages Associated, Inc.
06.1993 - 03.1994
ASL Instructor
Gallaudet University
06.1993 - 08.1993
ASL Observer
Gallaudet University, D.C for Sign Communication Dept
01.1993 - 05.1993
ASL Assistant
Gallaudet University, D.C.
06.1992 - 08.1992
Bachelor of Arts - Sign Communication
Gallaudet University
High School Diploma - undefined
ECD School for the Deaf
Masters in Education - Deaf Education
Boston University